Seasonal Customer Service Team | $20 Per Hour | Coppell, TX

About the role

Samaritan's Purse is a faith‑driven organization where the Gospel is central; staff begin each day with devotions and prayer, and the Statement of Faith guides all global work. The Operation Christmas Child team in Coppell, TX seeks a Customer Service Associate to support humanitarian efforts, help process shoebox gifts, and share the love of Jesus with children worldwide.

Responsibilities

• Welcome, train, and coach volunteers to process shoebox gifts in accordance with OCC guidelines; ensure a fun, productive, and memorable experience.
• Greet and register volunteers using the volunteer management system; answer questions and orient volunteers to the OCC processing center.
• Work with Volunteer Placers to greet, direct, and place volunteer groups at open OCC processing tables.
• Document Gifts‑In‑Kind donations and ensure adequate supply and delivery of GIK inventory; train, coach, and supervise volunteers in the GIK projects area.
• Promote and facilitate the accurate sale of Samaritan's Purse and Operation Christmas Child branded merchandise through an automated transaction system; maintain accurate inventory counts and financial reports.
• Greet and direct all OCC volunteers and donors to appropriate parking spaces or drop‑off locations; answer volunteer questions and thank volunteers and donors leaving the processing center.
• Receive and document shoebox donations; represent OCC in a Christ‑like manner and pray with shoebox donors.
• Work with Floor Coordinator to greet and place volunteers at open OCC processing tables.
• Maintain a personal, active relationship with Jesus Christ and be a consistent witness for Jesus Christ.
• Work side by side with employees and volunteers to take the love of Jesus to children all around the world.
• Play an integral part in the processing of over 12 million shoebox gifts.
• Welcome, equip, and coach thousands of volunteers to process OCC shoebox gifts.
• Perform other duties as assigned.

Requirements

• Able to lift and/or move up to 50 lbs.
• Excellent customer service skills.
• Ability to multi‑task.
• Volunteer management experience preferred.

Benefits

• Domestic Associate 401(k) retirement savings plan (when eligible).
• Associate/Temporary position.
• Department: Operation Christmas Child.
• Language requirement: English.

Pay

$20 per hour.

Schedule

• Employment timeframe: Mid‑November to Mid‑December.
• Shifts: 1st Shift 7:45 am – 3:45 pm; 2nd Shift 2:45 pm – 10:30 pm.