First Shift Seasonal Customer Service Team | $20 Per Hour | Charlotte, NC

About the role

At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith‑driven organization, our Statement of Faith shapes every aspect of our global work. We are seeking a Customer Service Associate to join our Operation Christmas Child team in Charlotte, NC. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.

Responsibilities

• Welcome, train, and coach volunteers to process shoebox gifts in accordance with OCC guidelines.
• Ensure a fun, productive, and memorable experience for each volunteer.
• Greeter Team: Greet and register volunteers serving using the volunteer management system; answer questions and orient volunteers to the OCC processing center.
• Floor Coordinator: Work with Volunteer Placers to greet, direct, and place volunteer groups at open OCC processing tables.
• Gifts‑In‑Kind Team: Document Gifts‑In‑Kind donations and ensure adequate supply and delivery of GIK inventory; train, coach, and supervise volunteers who serve in the GIK projects area.
• Gear Store: Promote and facilitate the accurate sale of Samaritan's Purse and Operation Christmas Child branded merchandise through an automated transaction system; maintain accurate inventory counts and financial reports.
• Parking Team: Greet and direct all OCC volunteers and donors to appropriate parking spaces or drop‑off locations; answer volunteer questions and thank all volunteers and donors leaving the processing center.
• Drop‑off Coordinator: Receive and document shoebox donations; represent OCC in a Christ‑like manner and pray with shoebox donors.
• Volunteer Placer: Work with Floor Coordinator to greet and place volunteers at open OCC processing