Seasonal Customer Service Representative

Job Purpose

The seasonal customer service representative will be responsible for assisting customers with order placement and status updates.

Essential Functions

• Answer order line and process customer’s orders.
• Update customers on order status.
• Answer Customer Service line when needed and forward customer’s concerns to the full-time staff.

Knowledge, Skills, And Abilities

• Must be proficient in email and phone etiquette.
• Must possess basic reading, math, and computer/data entry skills.
• Must be able to follow oral and written instructions.
• Must be knowledgeable in conflict resolution skills.
• Must be able to work on-site.

Physical Demands and Work Considerations

• This position is based in our distribution center located in Ivy, Virginia.
• Customer Server Representatives should be able to switch between the evening and day shifts as needed during the busy holiday season (mid-October to December 31).
• We have multiple shifts from 8:00 am to 10:00 pm.
• Weekend hours required during busy season. Saturday hours 9:00 am to 5:00 pm and Sunday hours 12:00 pm to 5:00 pm.

Education

• This position requires a high-school diploma or GED.
• Customer Service experience is required.

Benefits

• 401(k) retirement savings plan + up to a 6% match.
• Fitness club membership discount.
• Discount in the Monticello Café, gift shop, and Monticello online catalog.
• Employee Assistance Program (EAP) – free for employee and dependents.
• $500 employee referral bonus.

Pay

$15.00 - $16.00 per hour

Schedule

Positions will begin on September 8, 2026 and end on December 18, 2026. Multiple shifts from 8:00 am to 10:00 pm. Weekend hours required during busy season. Saturday hours 9:00 am to 5:00 pm and Sunday hours 12:00 pm to 5:00 pm.