Seasonal Customer Service Representative

Key Responsibilities

• Spend your day on the phone, engaging in online chats, and sending timely replies to customer questions via email.
• Handle a large portion of work involving our Lifetime Guarantee, which is a fundamental part of our product and brand.
• Assist customers in selecting the right Darn Tough socks based on their needs.
• Find creative solutions to customer issues as they arise.
• Work together with the team to enhance the customer experience and improve efficiency.

Qualifications

• Education equivalent to: High School Diploma
• Outstanding communication skills; you must communicate clearly, politely, and professionally on the phone and in writing.
• Personal computer knowledge with quick and accurate typing skills.
• A genuine desire to help our customers and ensure their happiness with the DTV experience.
• Strong active listening skills.
• Flexibility, and actively participate in the opportunity to do things differently.
• A witty sense of humor when appropriate.
• The ability to understand social cues and read our customers is essential.
• The ability to impress customers with a remarkably high level of service.
• The ability to multi-task with excellent follow-through in a fast-paced environment.
• Strong home internet is required for hybrid schedule.

Working Conditions

• Administrative Office/Call Center environment – exposure to noise and other conditions for limited periods of time, depending on the role
• Flexible nature to manage competing and changing priorities
• Sitting or standing at a desk for the duration of shift.
• A hybrid schedule is available with manager approval.
• Weekends and overtime may be required at times.