Seasonal Customer Service & Automation Specialist

About the role

Healthy Kids Programs is seeking Part-Time Seasonal Customer Service & Automation Specialists to support family enrollment while helping improve and streamline internal registration processes. This role serves as the primary point of contact for prospective families during the enrollment journey while also identifying opportunities to automate workflows, improve communications, and increase operational efficiency across registration and customer support functions.

Responsibilities

• Family Registration, Enrollment & Subsidy Support: Serve as the first point of contact for prospective and enrolled families via phone and email, guide families through registration, enrollment, scheduling, and required documentation, and process registrations accurately.
• Develop and maintain expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas, educate and guide families through subsidy eligibility, application, recertification, and documentation requirements.
• Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs, track subsidy-related registration progress and proactively communicate next steps to families.
• Automation & Process Improvement: Identify opportunities to improve efficiency across registration and customer service workflows, build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
• Support CRM optimization, data cleanup, and process standardization, assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.

Requirements

• Required: Experience in customer service, administrative support, registration, enrollment, or client-facing operations, excellent written and verbal communication skills, strong attention to detail and accuracy.
• Preferred: Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services, experience using CRM systems, workflow tools, or process automation platforms.

Qualifications

High school diploma or equivalent, comfortable learning and using digital systems and technology platforms, effective time management and ability to manage multiple priorities, team-oriented mindset with flexibility and adaptability.

Benefits

• Employer-paid childcare for children enrolled in our program on the days and during the hours you are working with us.
• Telehealth, vision, and dental coverage.
• AFLAC supplemental plans.
• 401(k) for eligible employees.
• Paid sick time.
• On-demand pay (access earned wages before payday).
• Professional development and career advancement opportunities.

Pay

$18/hour - $21/hour depending on experience.

Schedule

Seasonal, Part-time, Monday–Friday, employees will be assigned one consistent weekday shift at hire based on program needs, available shifts include 8:00 AM – 2:00 PM, 9:00 AM – 3:00 PM, 11:00 AM – 5:00 PM.