Seasonal Customer Service Associate

Roles And Responsibilities

• Aid the sales representative with internal tasks, including writing up request for estimate forms, printing estimates, contacting customers about pricing, and addressing issues or updating job statuses.
• Enter jobs into the system and create ink request cards.
• Place jobs into prepress and generate purchase orders for outside vendors as needed.
• Send proofs to customers or deliver them to the sales representative.
• Maintain communication with external vendors.
• Contact supervisors regarding job statuses.
• Communicate with the shipping department.
• Perform other duties as assigned.

Basic Qualifications

• Some college education required; bachelor’s degree preferred.
• Experience in the print industry is preferred.
• Color vision is required.

PREFERRED SKILLS

• Experience with direct mail and USPS requirements in commercial printing.
• Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Deep understanding of the printing industry, including the print process, product flow, and supply chain logistics.
• Excellent organizational, analytical, project management, and problem-solving skills.

Benefits

Our Company offers a competitive salary and a comprehensive benefits package, which includes:

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Short and long-term disability insurance
• 401(k) plan
• PTO (paid time off)
• Company-paid holidays

We are committed to fostering an inclusive environment and are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.