Seasonal Customer Service Associate

About the role

Goody Goody Liquor is a family-owned and operated retail company that prides itself on taking care of people. For over 60 years, we have served our communities while working to create a fun and welcoming place to work and shop. Creating awesome celebrations is what we do best, and we're ready to celebrate YOU! Our store Team Members play an essential role in building our brand by delivering exceptional customer experiences. This is a temporary seasonal position. The anticipated duration of employment is based on business needs and may vary by location. At the conclusion of the seasonal assignment, Team Members may apply for available non-seasonal positions.

Responsibilities

• Provide exceptional customer service and drive sales by greeting customers, identifying their needs, recommending products, answering questions, and suggesting complementary items.
• Conduct approved in-store tastings of wine, spirits, and non-alcoholic beverages in accordance with Company procedures and applicable TABC requirements.
• Engage customers at tasting tables and throughout the store to build rapport, provide product information, and create a welcoming shopping experience.
• Develop and maintain knowledge of featured products, promotions, advertisements, and Company loyalty programs.
• Set up, maintain, restock, and break down tasting tables, product displays, and associated materials.
• Follow applicable age-verification, responsible-service, and alcohol-sales requirements.
• Maintain a clean, organized, and safe tasting and shopping environment.
• Support store operations through light merchandising, stocking, front-end assistance, carryout assistance, and other customer-service activities as needed.
• Follow Company policies, procedures, safety standards, and applicable federal, state, and local requirements.
• Complete required Company training within established timeframes.
• Perform other duties reasonably related to the position as assigned based on business needs.

Requirements

• High school diploma or equivalent preferred.
• Previous customer-service, retail, sales, hospitality, or related work experience preferred.
• Strong interpersonal and communication skills with the ability to engage customers in a friendly and professional manner.
• Interest in or knowledge of wine, spirits, or beverage retail preferred.
• Ability to learn product information and confidently communicate product features to customers.
• Ability to use or learn point-of-sale systems and other technology required for the position.
• Ability to work effectively as part of a team in a fast-paced retail environment.
• Ability to work a flexible schedule based on business needs, including evenings, Saturdays, and holidays.
• Regular and reliable attendance is required.
• Must meet all Company and legal requirements applicable to conducting product tastings and performing assigned alcohol-related responsibilities.

Pay

The position pays $18.00–$22.00 per hour, based on experience.

Benefits

• Paid training
• Employee discount

Schedule

Work schedule includes weekend availability, Monday to Friday, and holidays. The role requires flexibility to work evenings, Saturdays, and holidays. Goody Goody stores are closed on Sundays.