Seasonal Customer Service Admissions/Application Support (US)

About the Role

Elevation Connect delivers a very different contact center experience. We are a customer service and sales company powered by talented people who are knowledgeable, passionate, and respond with authentic care for our customers. Our team members are inspired by our "Performance for Purpose" philanthropic model, which helps surrounding communities.

This seasonal role supports a premier academic partner that improves lives through world-class educational opportunities, research, healthcare, and agricultural expertise. As an Application Help Desk Support Representative, you will assist students with the college application process, resolve technical issues, and guide them through admission requirements.

Responsibilities

• Gather information, research, and resolve student inquiries quickly and efficiently while logging applicant calls.
• Build engaging rapport with students throughout the day.
• Meet daily, weekly, and monthly student interaction goals and client expectations.
• Answer student questions about admission paperwork, transcripts, payment plans, acceptance, registration, and more.
• Master communication systems, including phone, email, Microsoft Office Suite, and other internet databases.
• Provide help desk services via phone, email, and chat.
• Assist potential students with college applications and related questions.
• Address student questions about admission requirements, technical issues, and the application process.
• Perform other duties as assigned.

Requirements

• At least 18 years of age.
• Must pass a criminal background check.
• Available and flexible for shifts during hours of operation (Saturday–Friday, 8 AM–1 AM Mountain Time).
• Strong organizational and time management skills.
• Ability to identify new, less obvious solutions to problems.
• Adaptable to change in a fast-paced environment.
• Ability to work with limited supervision.
• Strong verbal and written communication skills.
• Basic computer skills and knowledge of Microsoft Office Suite.
• Previous customer service/sales experience preferred.
• Must pass typing and basic computer literacy assessment.

Work at Home Requirements

• Stable high-speed internet connection (must pass a speed test).
• Quiet home office with a door and zero background noise.
• Own computer and USB headset.

Technology Requirements

• Windows PC:
  • Dual Core CPU (1.5GHz or better).
  • 8GB RAM.
  • 20GB free disk space.
  • Windows 8.1 or 10.
• macOS:
  • Intel Core i7, 2.3 GHz.
  • 8GB RAM.
  • macOS Mavericks (10.9), Yosemite (10.10), El Capitan (10.11), or Sierra (10.12).
• Chromebooks and Linux systems are not supported.
• High-speed internet (minimum 10Mbps download, 2Mbps upload; 20Mbps down and 5Mbps up recommended).
• Latency under 150ms one-way to the data center.
• Wired Ethernet connection (Wi-Fi not supported).
• Satellite internet is not supported.
• Wired USB headset, camera, and smartphone (for security ID only) required.

Schedule

• Three training start dates: October 12th, October 18th, or October 25th.
• Hours of operation: Saturday–Friday, 8 AM–1 AM Mountain Time.
• Early, mid, and late shifts available (8-hour and 10-hour shifts).
• May be required to work 10-hour shifts from 11/27–11/29.
• Limited weekend hours from 11/21–12/1.
• Holiday hours on Thanksgiving are voluntary with double pay.

This project is scheduled to conclude on 12/03/2026, with a possible extension through 1/28/2027. Due to the short tenure, vacation days will not be granted during October and November.

Pay

$14/hour.

Additional Information

This is a seasonal role with potential for permanent opportunities at Elevation Connect. The position is remote and open to candidates in the following states: AL, GA, KS, LA, MI, MS, NC, OH, OK, SC, TN, TX.