Seasonal Customer Service Admissions/Application Support (US)
About the role
PERFORMANCE FOR PURPOSE Elevation Connect delivers a very different contact center experience. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our "Performance for Purpose" philanthropic model. When people work for a company with purpose, they are driven to out-perform. If you are interested in joining a team that cares about its customers, employees, and your community, please contact us. Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. These positions are work from home in one of the following states: AL, GA, KS, LA, MI, MS, NC, OH, OK, SC, TN, TX. We have an exciting opportunity as a Seasonal Application Help Desk Support Representative. This campaign is for a premier academic partner that improves the lives of people around the world through world-class educational opportunities, groundbreaking research, top-rated health care and agricultural expertise. The primary focus of the Application Help Desk Support Representative is to provide valuable support for students that are applying for admission to our premier academic partner. Application Help Desk Support Representatives help potential students resolve questions surrounding the application process and solve technical issues. Help us be that guiding light for students who need us.
Responsibilities
- Gathering information, researching/resolving inquiries and logging applicant calls quickly and efficiently
- Building an engaging rapport, quickly, with many students throughout the day
- Meeting daily, weekly & monthly student interaction goals as well as client expectations
- Quickly and concisely answering student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc.
- Mastering our communication systems (phone, e-mail, Microsoft Office Suite and other internet databases)
- Help Desk services to include phone calls, emails and chat
- Helping potential students with their college application and related questions
- Selling the dream of education to students
- Answering student questions about admission requirements, the application, technical issues and more
- Perform other duties as assigned
Requirements
- Be at least 18 years of age
- Must pass a criminal background check
- Be available and flexible for a shift during the hours of operation
- Strong organizational and time management skills
- Has developed a broad perspective to problems and can identify new, less obvious solutions.
- Adaptable to change in a fast-paced environment
- Completes work with a limited degree of supervision
- Strong verbal and written communication skills
- Basic computer skills and knowledge in Microsoft Office Suite
- Preferred: Previous customer service/sales experience
- Must pass typing and basic computer literacy assessment
- Work‑at‑home requirements: stable high‑speed Internet connection (able to pass a speed test), quiet home office with a door and zero background noise, own computer and USB headset
- Technology requirements: Windows PC with Dual Core CPU (1.5 GHz or better), 8 GB RAM, 20 GB free disk space, Windows 8.1 or 10; or Mac with Intel Core i7 2.3 GHz, 8 GB RAM, macOS Mavericks (10.9) through Sierra (10.12); Chromebooks and Linux not supported; high‑speed internet supporting ≥10 Mbps download and ≥2 Mbps upload (20/5 Mbps recommended); latency
- Note: Due to the short tenure of this assignment, vacation