Seasonal Customer Service Admissions/Application Support (US)

Elevation Connect delivers a unique contact‑center experience focused on customer service, sales, and community impact through its “Performance for Purpose” philanthropic model. This seasonal role supports a premier academic partner by assisting prospective students with the application process, answering questions, and resolving technical issues.

Responsibilities

• Gather information, research and resolve inquiries, and log applicant calls efficiently.
• Build engaging rapport with many students throughout the day.
• Meet daily, weekly, and monthly student interaction goals and client expectations.
• Answer student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc.
• Master communication systems (phone, e‑mail, Microsoft Office Suite, and other internet databases).
• Provide Help Desk services via phone calls, emails, and chat.
• Assist potential students with college application questions and technical issues.
• Promote the benefits of education to prospective students.
• Perform other duties as assigned.

Requirements

• At least 18 years of age.
• Pass a criminal background check.
• Available and flexible for shifts during the hours of operation.
• Strong organizational and time‑management skills.
• Ability to identify creative solutions to problems.
• Adaptable to a fast‑paced environment.
• Works well with limited supervision.
• Strong verbal and written communication skills.
• Basic computer skills and proficiency with Microsoft Office Suite.
• Previous customer service or sales experience (preferred).
• Pass typing and basic computer literacy assessment.

Schedule

• Training start dates: October 12, October 19, or October 26.
• Hours of operation: Saturday‑Friday, 8 am – 1 am Mountain Time.
• Early, mid, and late shifts available; 8‑hour and 10‑hour shifts.
• May be required to work 10‑hour shifts 11/27‑11/29.
• Limited weekend hours 11/21‑12/1.
• Holiday work on Thanksgiving (volunteer basis with double pay).

Pay

$14 per hour. This seasonal role may lead to permanent opportunities with Elevation Connect.

Work‑From‑Home Requirements

• Stable high‑speed Internet connection (minimum 10 Mbps download, 2 Mbps upload; 20 Mbps/5 Mbps recommended).
• Quiet home office with a door and zero background noise.
• Own computer and USB headset.
• Direct Ethernet connection to ISP router (Wi‑Fi not supported).
• No satellite internet.

Technology Requirements

• Windows PC: Dual‑core CPU (≥1.5 GHz), 8 GB RAM, 20 GB free disk space, Windows 8.1 or 10.
• macOS: Intel Core i7 (≥2.3 GHz), 8 GB RAM, OS X Mavericks (10.9) through macOS Sierra (10.12).
• Chromebooks and Linux systems are not supported.
• Wired USB headset, camera, and smartphone (for security ID only) required.
• Latency to data center under 150 ms one‑way.