Seasonal Customer Service Admissions/Application Support (US)

About the role

Elevation Connect delivers a different contact‑center experience powered by talented, passionate people who provide authentic care for customers. This seasonal position supports a premier academic partner that improves lives through world‑class education, research, health care, and agricultural expertise. As an Application Help Desk Support Representative you will help prospective students navigate the admission process, resolve technical questions, and provide guidance on application paperwork, transcripts, payment plans, acceptance, and registration.

Responsibilities

• Gather information, research/resolve inquiries, and log applicant calls quickly and efficiently
• Build an engaging rapport quickly with many students throughout the day
• Meet daily, weekly, and monthly student interaction goals as well as client expectations
• Quickly and concisely answer student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc.
• Master communication systems (phone, e‑mail, Microsoft Office Suite and other internet databases)
• Provide Help Desk services via phone, e‑mail, and chat
• Assist potential students with college‑application related questions
• Promote the value of education to students
• Answer questions about admission requirements, the application process, and technical issues
• Perform other duties as assigned

Requirements

• Be at least 18 years of age
• Must pass a criminal background check
• Be available and flexible for a shift during the hours of operation
• Strong organizational and time‑management skills
• Ability to see problems broadly and identify less obvious solutions
• Adaptable to change in a fast‑paced environment
• Completes work with limited supervision
• Strong verbal and written communication skills
• Basic computer skills and knowledge of Microsoft Office Suite (preferred)
• Previous customer service/sales experience
• Must pass typing and basic computer literacy assessment
• Work‑at‑home: stable high‑speed Internet (able to pass speed test), quiet home office with a door and zero background noise, own computer and USB headset
• Technology: Windows PC with Dual Core CPU (1.5 GHz +), 8 GB RAM, 20 GB free disk space, Windows 8.1 or 10; or macOS Intel Core i7 2.3 GHz, 8 GB RAM, OS X Mavericks (10.9) through Sierra (10.12); Chromebooks and Linux not supported
• Internet: minimum 10 Mbps download / 2 Mbps upload (20/5 Mbps or higher recommended), latency <150 ms one‑way, wired Ethernet required (Wi‑Fi not supported), satellite not supported