Seasonal Customer Service Admissions/Application Support (US)
Elevation Connect · Memphis, TN · 1 mo ago
Information Technology$14/hrTemporary
We need to output HTML fragment with sections: headings using for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
First, job title: Seasonal Application Help Desk Support Representative. Not to repeat as heading.
We need sections:
- About the role: maybe description of role. The posting includes: "Elevation Connect delivers a very different contact center experience..." etc. Also "This campaign is for a premier academic partner...". Also description of responsibilities later. But we need to separate.
We need to extract substantive content.
Let's list sections:
About the role: could include introductory paragraph about company and role purpose.
Responsibilities: bullet list of duties.
Requirements: bullet list of position requirements.
Qualifications: maybe overlapping with requirements? The posting has "Position Requirements:" list. Also "Preferred" maybe? There's "Previous customer service/sales experience" as preferred? Actually it's listed under Position Requirements: "Previous customer service/sales experience" maybe required? It says "Preferred" after that line? Let's see: "Previous customer service/sales experienceMust pass typing and basic computer literacy assessment". It seems "Previous customer service/sales experience" is a requirement? It says "Preferred" after? Actually line: "Previous customer service/sales experienceMust pass typing and basic computer literacy assessment". No explicit "Preferred". Might be required. We'll treat as requirement.
Qualifications: maybe not separate; we could combine with Requirements. But we need to decide sections: we can have About the role, Responsibilities, Requirements, Pay, Schedule, Benefits? Benefits: maybe none specific. There's mention of double pay for holiday volunteer, but that's pay. Benefits: maybe none. We'll not create Benefits unless explicit.
Pay: "Pay Rate: $14/hr". Also mention double pay for holiday volunteer. So we can include Pay section with that.
Schedule: details about hours: training start dates, hours of operation, shift types, weekend/holiday specifics. So Schedule section.
Also maybe "Work at Home Requirements" and "Technology Requirements" could be under Requirements or Qualifications. But we can incorporate into Requirements.
We must not invent sections like Skills unless present. There's mention of skills: strong organizational, time management, communication, basic computer skills, etc. Those are in Requirements.
Thus sections: About the role, Responsibilities, Requirements, Pay, Schedule.
We need to ensure we don't include filler like "commensurate with experience". Not present.
Now we need to extract content.
About the role: combine introductory paragraphs: "Elevation Connect delivers a very different contact center experience. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our 'Performance for Purpose' philanthropic model. When people work for a company with purpose, they are driven to out-perform. If you are interested in joining a team that cares about its customers, employees, and your community, please contact us. Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. These positions are work from home in one of the following states: AL, GA, KS, LA, MI, MS, NC, OH, OK, SC, TN, TX. We have an exciting opportunity as a Seasonal Application Help Desk Support Representative. This campaign is for a premier academic partner that improves the lives of people around the world through world-class educational opportunities, groundbreaking research, top-rated health care and agricultural expertise. The primary focus of the Application Help Desk Support Representative is to provide valuable support for students that are applying for admission to our premier academic partner. Application Help Desk Support Representatives help potential students resolve questions surrounding the application process and solve technical issues. Help us be that guiding light for students who need us."
We can keep that as About the role.
Responsibilities: bullet list from "As an Application Help Desk Support Representative, you will be responsible for:" then list items. Also later bullet list after that? Actually after that there is a paragraph: "Gathering information, researching/resolving inquiries and logging applicant calls quickly and efficiently Building an engaging rapport, quickly, with many students throughout the dayMeeting daily, weekly & monthly student interaction goals as well as client expectationsQuickly and concisely answering student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc. Mastering our communication systems (phone, e-mail, Microsoft Office Suite and other internet databases)Help Desk services to include phone calls, emails and chat Helping potential students with their college application and related questions Selling the dream of education to students Answering student questions about admission requirements, the application, technical issues and morePerform other duties as assigned"
We need to split into sensible bullet points. Let's extract each phrase separated by spaces? The text seems concatenated without punctuation. We need to parse manually.
Original: "As an Application Help Desk Support Representative, you will be responsible for:Gathering information, researching/resolving inquiries and logging applicant calls quickly and efficiently Building an engaging rapport, quickly, with many students throughout the dayMeeting daily, weekly & monthly student interaction goals as well as client expectationsQuickly and concisely answering student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc. Mastering our communication systems (phone, e-mail, Microsoft Office Suite and other internet databases)Help Desk services to include phone calls, emails and chat Helping potential students with their college application and related questions Selling the dream of education to students Answering student questions about admission requirements, the application, technical issues and morePerform other duties as assigned"
We can split by capital letters after a period? Not reliable. Better to create bullet points based on logical duties:
- Gather information, research/resolve inquiries, and log applicant calls quickly and efficiently.
- Build an engaging rapport quickly with many students throughout the day.
- Meet daily, weekly, and monthly student interaction goals as well as client expectations.
- Quickly and concisely answer student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc.
- Master communication systems (phone, email, Microsoft Office Suite, and other internet databases).
- Provide Help Desk services via phone calls, emails, and chat.
- Help potential students with their college application and related questions.
- Sell the dream of education to students.
- Answer student questions about admission requirements, the application, technical issues, and more.
- Perform other duties as assigned.
That seems good.
Requirements: list from "Position Requirements:" then bullet items.
Original: "Position Requirements:Be at least 18 years of ageMust pass a criminal background checkBe available and flexible for a shift during the hours of operationStrong organizational and time management skillsHas developed a broad perspective to problems and can identify new, less obvious solutions.Adaptable to change in a fast-paced environmentCompletes work with a limited degree of supervisionStrong verbal and written communication skillsBasic computer skills and knowledge in Microsoft Office Suite PreferredPrevious customer service/sales experienceMust pass typing and basic computer literacy assessment"
We need to split.
Let's list:
- Be at least 18 years of age.
- Must pass a criminal background check.
- Be available and flexible for a shift during the hours of operation.
- Strong organizational and time management skills.
- Has developed a broad perspective to problems and can identify new, less obvious solutions.
- Adaptable to change in a fast-paced environment.
- Completes work with a limited degree of supervision.
- Strong verbal and written communication skills.
- Basic computer skills and knowledge in Microsoft Office Suite.
- Previous customer service/sales experience (preferred? but we treat as requirement).
- Must pass typing and basic computer literacy assessment.
We could also note "Preferred" after Microsoft Office Suite? Actually text: "Basic computer skills and knowledge in Microsoft Office Suite PreferredPrevious customer service/sales experience". So maybe "Preferred" applies to previous customer service/sales experience. We'll note as "Preferred: Previous customer service/sales experience". But we should not invent filler. We can include as a bullet: "Previous customer service/sales experience (preferred)". That's okay.
Now Pay section: "Pay Rate: $14/hr This is a great seasonal role that can lead to other permanent opportunities with Elevation Connect". Also holiday double pay mention: "holiday hours on Thanksgiving are on a volunteer basis with double pay". So include that.
Schedule section: details about training start dates, hours of operation, shifts, weekend/holiday specifics.
Original: "Hours:There are 3 training start dates: October 12th, October 19th, or October 26thHours of Operation are Saturday-Friday 8am-1am mountain timeEarly, mid and late shifts are available and will include 8-hour and 10-hour shiftsMay be required to work 10-hour shifts 11/27-11/29Shifts will include limited weekend hours from 11/21-12/1 and holiday hours on Thanksgiving are on a volunteer basis with double pay"
We need to format.
Also maybe include "Work at Home Requirements" and "Technology Requirements" could be under Requirements or separate? But we already have Requirements; we could add sub-bullets? But we must not create new sections unless content exists. We could incorporate those details into Requirements as additional bullets.
Let's extract Work at Home Requirements:
- Stable high-speed Internet connection at home, must be able to pass a speed test.
- Must have a quiet home office with a door, zero background noise.
- Must have own computer and USB headset.
Technology Requirements:
- Windows PC
- Dual Core CPU (1.5GHz or better)
- 8GB RAM
- 20GB Free Disk space
- Windows 8.1, or 10
- macOS
- Intel Core i7, 2.3 Ghz
- 8GB RAM
- Mavericks OS X, version 10.9, Yosemite OS X, version 10.10, El Capitan OS X, version 10.11, Sierra OS X, version 10.12
- Chromebooks and Linux systems are not supported.
- High-speed internet: connection should support at least 10Mbps download and 2Mbps upload (20Mbps down and 5Mbps upload or higher recommended)
- Latency from employee to data center should be under 150ms one-way
- Wireless connections (Wi-Fi) are not supported. Employees should be directly connected to their ISP router with an Ethernet cable
- Satellite internet is not currently supported
- Wired USB Headset, camera and smartphone (for security ID only) required
We can include these under Requirements as well, maybe as sub-bullets.
But we must not create overly thin sections; we can keep Requirements as one section with all these bullets.
Now we need to output HTML fragment with
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
First, job title: Seasonal Application Help Desk Support Representative. Not to repeat as heading.
We need sections:
- About the role: maybe description of role. The posting includes: "Elevation Connect delivers a very different contact center experience..." etc. Also "This campaign is for a premier academic partner...". Also description of responsibilities later. But we need to separate.
We need to extract substantive content.
Let's list sections:
About the role: could include introductory paragraph about company and role purpose.
Responsibilities: bullet list of duties.
Requirements: bullet list of position requirements.
Qualifications: maybe overlapping with requirements? The posting has "Position Requirements:" list. Also "Preferred" maybe? There's "Previous customer service/sales experience" as preferred? Actually it's listed under Position Requirements: "Previous customer service/sales experience" maybe required? It says "Preferred" after that line? Let's see: "Previous customer service/sales experienceMust pass typing and basic computer literacy assessment". It seems "Previous customer service/sales experience" is a requirement? It says "Preferred" after? Actually line: "Previous customer service/sales experienceMust pass typing and basic computer literacy assessment". No explicit "Preferred". Might be required. We'll treat as requirement.
Qualifications: maybe not separate; we could combine with Requirements. But we need to decide sections: we can have About the role, Responsibilities, Requirements, Pay, Schedule, Benefits? Benefits: maybe none specific. There's mention of double pay for holiday volunteer, but that's pay. Benefits: maybe none. We'll not create Benefits unless explicit.
Pay: "Pay Rate: $14/hr". Also mention double pay for holiday volunteer. So we can include Pay section with that.
Schedule: details about hours: training start dates, hours of operation, shift types, weekend/holiday specifics. So Schedule section.
Also maybe "Work at Home Requirements" and "Technology Requirements" could be under Requirements or Qualifications. But we can incorporate into Requirements.
We must not invent sections like Skills unless present. There's mention of skills: strong organizational, time management, communication, basic computer skills, etc. Those are in Requirements.
Thus sections: About the role, Responsibilities, Requirements, Pay, Schedule.
We need to ensure we don't include filler like "commensurate with experience". Not present.
Now we need to extract content.
About the role: combine introductory paragraphs: "Elevation Connect delivers a very different contact center experience. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our 'Performance for Purpose' philanthropic model. When people work for a company with purpose, they are driven to out-perform. If you are interested in joining a team that cares about its customers, employees, and your community, please contact us. Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. These positions are work from home in one of the following states: AL, GA, KS, LA, MI, MS, NC, OH, OK, SC, TN, TX. We have an exciting opportunity as a Seasonal Application Help Desk Support Representative. This campaign is for a premier academic partner that improves the lives of people around the world through world-class educational opportunities, groundbreaking research, top-rated health care and agricultural expertise. The primary focus of the Application Help Desk Support Representative is to provide valuable support for students that are applying for admission to our premier academic partner. Application Help Desk Support Representatives help potential students resolve questions surrounding the application process and solve technical issues. Help us be that guiding light for students who need us."
We can keep that as About the role.
Responsibilities: bullet list from "As an Application Help Desk Support Representative, you will be responsible for:" then list items. Also later bullet list after that? Actually after that there is a paragraph: "Gathering information, researching/resolving inquiries and logging applicant calls quickly and efficiently Building an engaging rapport, quickly, with many students throughout the dayMeeting daily, weekly & monthly student interaction goals as well as client expectationsQuickly and concisely answering student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc. Mastering our communication systems (phone, e-mail, Microsoft Office Suite and other internet databases)Help Desk services to include phone calls, emails and chat Helping potential students with their college application and related questions Selling the dream of education to students Answering student questions about admission requirements, the application, technical issues and morePerform other duties as assigned"
We need to split into sensible bullet points. Let's extract each phrase separated by spaces? The text seems concatenated without punctuation. We need to parse manually.
Original: "As an Application Help Desk Support Representative, you will be responsible for:Gathering information, researching/resolving inquiries and logging applicant calls quickly and efficiently Building an engaging rapport, quickly, with many students throughout the dayMeeting daily, weekly & monthly student interaction goals as well as client expectationsQuickly and concisely answering student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc. Mastering our communication systems (phone, e-mail, Microsoft Office Suite and other internet databases)Help Desk services to include phone calls, emails and chat Helping potential students with their college application and related questions Selling the dream of education to students Answering student questions about admission requirements, the application, technical issues and morePerform other duties as assigned"
We can split by capital letters after a period? Not reliable. Better to create bullet points based on logical duties:
- Gather information, research/resolve inquiries, and log applicant calls quickly and efficiently.
- Build an engaging rapport quickly with many students throughout the day.
- Meet daily, weekly, and monthly student interaction goals as well as client expectations.
- Quickly and concisely answer student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc.
- Master communication systems (phone, email, Microsoft Office Suite, and other internet databases).
- Provide Help Desk services via phone calls, emails, and chat.
- Help potential students with their college application and related questions.
- Sell the dream of education to students.
- Answer student questions about admission requirements, the application, technical issues, and more.
- Perform other duties as assigned.
That seems good.
Requirements: list from "Position Requirements:" then bullet items.
Original: "Position Requirements:Be at least 18 years of ageMust pass a criminal background checkBe available and flexible for a shift during the hours of operationStrong organizational and time management skillsHas developed a broad perspective to problems and can identify new, less obvious solutions.Adaptable to change in a fast-paced environmentCompletes work with a limited degree of supervisionStrong verbal and written communication skillsBasic computer skills and knowledge in Microsoft Office Suite PreferredPrevious customer service/sales experienceMust pass typing and basic computer literacy assessment"
We need to split.
Let's list:
- Be at least 18 years of age.
- Must pass a criminal background check.
- Be available and flexible for a shift during the hours of operation.
- Strong organizational and time management skills.
- Has developed a broad perspective to problems and can identify new, less obvious solutions.
- Adaptable to change in a fast-paced environment.
- Completes work with a limited degree of supervision.
- Strong verbal and written communication skills.
- Basic computer skills and knowledge in Microsoft Office Suite.
- Previous customer service/sales experience (preferred? but we treat as requirement).
- Must pass typing and basic computer literacy assessment.
We could also note "Preferred" after Microsoft Office Suite? Actually text: "Basic computer skills and knowledge in Microsoft Office Suite PreferredPrevious customer service/sales experience". So maybe "Preferred" applies to previous customer service/sales experience. We'll note as "Preferred: Previous customer service/sales experience". But we should not invent filler. We can include as a bullet: "Previous customer service/sales experience (preferred)". That's okay.
Now Pay section: "Pay Rate: $14/hr This is a great seasonal role that can lead to other permanent opportunities with Elevation Connect". Also holiday double pay mention: "holiday hours on Thanksgiving are on a volunteer basis with double pay". So include that.
Schedule section: details about training start dates, hours of operation, shifts, weekend/holiday specifics.
Original: "Hours:There are 3 training start dates: October 12th, October 19th, or October 26thHours of Operation are Saturday-Friday 8am-1am mountain timeEarly, mid and late shifts are available and will include 8-hour and 10-hour shiftsMay be required to work 10-hour shifts 11/27-11/29Shifts will include limited weekend hours from 11/21-12/1 and holiday hours on Thanksgiving are on a volunteer basis with double pay"
We need to format.
Also maybe include "Work at Home Requirements" and "Technology Requirements" could be under Requirements or separate? But we already have Requirements; we could add sub-bullets? But we must not create new sections unless content exists. We could incorporate those details into Requirements as additional bullets.
Let's extract Work at Home Requirements:
- Stable high-speed Internet connection at home, must be able to pass a speed test.
- Must have a quiet home office with a door, zero background noise.
- Must have own computer and USB headset.
Technology Requirements:
- Windows PC
- Dual Core CPU (1.5GHz or better)
- 8GB RAM
- 20GB Free Disk space
- Windows 8.1, or 10
- macOS
- Intel Core i7, 2.3 Ghz
- 8GB RAM
- Mavericks OS X, version 10.9, Yosemite OS X, version 10.10, El Capitan OS X, version 10.11, Sierra OS X, version 10.12
- Chromebooks and Linux systems are not supported.
- High-speed internet: connection should support at least 10Mbps download and 2Mbps upload (20Mbps down and 5Mbps upload or higher recommended)
- Latency from employee to data center should be under 150ms one-way
- Wireless connections (Wi-Fi) are not supported. Employees should be directly connected to their ISP router with an Ethernet cable
- Satellite internet is not currently supported
- Wired USB Headset, camera and smartphone (for security ID only) required
We can include these under Requirements as well, maybe as sub-bullets.
But we must not create overly thin sections; we can keep Requirements as one section with all these bullets.
Now we need to output HTML fragment with headings and - for lists,
for prose.
We must not include any extra text outside HTML.
Let's craft.
Structure:
About the role
... (the about paragraph)
Responsibilities
- ...
...
Requirements
- ...
...
Pay
Pay Rate: $14/hr. This is a great seasonal role that can lead to other permanent opportunities with Elevation Connect. Holiday hours on Thanksgiving are on a volunteer basis with double pay.
Schedule
Training start dates: October 12th, October 19th, or October 26th. Hours of Operation: Saturday‑Friday, 8 am–1 am Mountain Time. Early, mid, and late shifts are available, including 8‑hour and 10‑hour shifts. May be required to work 10‑hour shifts November 27‑29. Shifts include limited weekend hours from November 21‑
- for lists,
for prose. We must not include any extra text outside HTML. Let's craft. Structure:
About the role
... (the about paragraph)
Responsibilities
- ... ...
Requirements
- ... ...
Pay
Pay Rate: $14/hr. This is a great seasonal role that can lead to other permanent opportunities with Elevation Connect. Holiday hours on Thanksgiving are on a volunteer basis with double pay.
Schedule
Training start dates: October 12th, October 19th, or October 26th. Hours of Operation: Saturday‑Friday, 8 am–1 am Mountain Time. Early, mid, and late shifts are available, including 8‑hour and 10‑hour shifts. May be required to work 10‑hour shifts November 27‑29. Shifts include limited weekend hours from November 21‑