Seasonal Customer Experience Specialist

What To Expect At Tesla

About the role

Our Customer Experience Specialists are integral to delivering exceptional experiences that resonate with both current and future customers. This role serves as a brand ambassador, guiding customers through the entire Tesla journey from showroom entry to vehicle delivery.

Responsibilities

• Engage walk-in guests promptly, ensuring they feel welcomed and valued.
• Build a comprehensive customer profile by understanding guests' backgrounds, motivations, and timelines for purchasing a Tesla.
• Curate a tailored product experience, including demo drives and Full Self-Driving demonstrations, aligned with each guest's interests.
• Conduct engaging delivery orientations, emphasizing key features and benefits to help new owners feel confident and excited about their vehicles.
• Capture guest information, schedule test drives, and identify high-intent buyers to support the sales pipeline.
• Provide top-tier customer service to all current and future owners, addressing their needs and concerns effectively.
• Perform additional tasks as assigned to meet business objectives.

Requirements

• 1+ years of customer service and/or sales experience with a proven track record of meeting and exceeding goals.
• A passion for Tesla's mission and innovations in the personal transportation industry, staying updated on EV trends and local incentives.
• A strong sense of teamwork and reliability, coupled with excellent communication skills and attention to detail.
• Proficiency with Microsoft Office Suite and CRM tools.
• The ability to work evenings, weekends, and holidays in a retail environment.
• A valid driver's license required for roles in certain states.

Qualifications

• Passionate about Tesla's mission and innovations in the personal transportation industry.
• Strong sense of team mentality and reliability.
• Excellent communication skills and attention to detail.
• Proficient with Microsoft Office Suite and CRM tools.
• The ability to work evenings, weekends, and holidays in a retail environment.
• A valid driver's license required for roles in certain states.

Skills

• Customer service and sales experience.
• Understanding and conveying business issues and technical concepts.
• Effective communication and problem-solving skills.
• Organizational and attention-to-detail abilities.
• Microsoft Office Suite proficiency.

Benefits

• Compensation and Benefits:
• Aetna medical plan with an HSA (Health Savings Account) with a $0 employee cost.
• Employee contribution into an HSA.
• Dental and vision plans with a $0 employee cost.
• Family-building, fertility, adoption, and surrogacy benefits.
• 401(k) and other financial benefits.
• Dependent Care Flexible Spending Account.
• Employee Assistance Program.
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays.
• Back-up childcare and parenting support resources.
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
• Commuter benefits.
• Employee discounts and perks program.

Pay

Expected Compensation: $22.71 - $28.80/hour + benefits. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.