Seasonal Customer Experience Specialist

What You'll Do

• Engage walk-in guests promptly, personally, and with the goal of opening the conversation and ensuring they feel welcome.
• Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile.
• Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests.
• Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle.
• Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers.
• Provide the highest level of customer service to all current and future owners.
• Perform additional tasks as assigned to meet business needs.

What You'll Bring

• 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals.
• Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives.
• Strong sense of team mentality and reliability.
• Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite and CRM tools.
• Ability to work evening hours, weekends, and holidays in a retail environment.
• Valid driver’s license required.

Benefits

• Aetna medical plan with an HSA (Health Savings Account) with a $0 employee cost.
• Employee contribution into an HSA.
• Dental and vision plans with a $0 employee cost.
• Family-building, fertility, adoption and surrogacy benefits.
• 401(k) and other financial benefits.
• Dependent Care Flexible Spending Account.
• Employee Assistance Program.
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays.
• Back-up childcare and parenting support resources.
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
• Commuter benefits.
• Employee discounts and perks program.

Expected Compensation

Compensation offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.