Seasonal Customer Experience Representative- Idaho Falls for Jackson Hole Airport

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

• Must be at least 18 years old
• Must be able to work Saturday & Sunday
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Pay and Schedule

This position is paying $19/hour and will begin on May 5th 2026. This position is located onsite at the Jackson Hole Airport. We will provide a paid shuttle to pick up and drop off from Idaho Falls. You will be compensated for travel time. Multiple Flexible Schedules Available! Must be able to work Saturday & Sunday and commit to 180 days!