Customer Experience Representative - Idaho Falls Airport

About the role

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. The National/Alamo brand is hiring a Customer Experience Representative (CXR) to provide superior, friendly, and efficient transactions, offering company-approved services and products to ensure a positive experience for all customers. This position facilitates the rental process through verification and documentation of driver information for efficient and timely rentals and returns.

This position is located at the Idaho Falls Airport: 2140 N Skyline Dr, Idaho Falls, ID 83402-4906.

Pay

$17.50 per hour.

Schedule

• Wed–Sun: 10 AM–6:30 PM, Mon/Tue: OFF
• Sat–Wed: 12 PM–8:30 PM, Thu/Fri: OFF

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
• Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and additional equipment
• Offer additional customer assistance, including directions, maps, local area information, and service details
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, branches, and vendors
• Place outgoing calls for callback management and other miscellaneous tasks
• Assess condition of rental vehicles upon return
• Notify management of customer or vehicle problems and required maintenance
• Continuously build knowledge and skills through on-the-job training, development opportunities, and company-sponsored classroom training
• Perform miscellaneous and backup job-related duties as assigned

Requirements

• Must be at least 18 years old
• Must be authorized to work in the United States without requiring work authorization sponsorship now or in the future
• High School Diploma or G.E.D. required
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years
• No drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)