Seasonal Customer Advocate

What You’ll Get

• Competitive weekly base pay starting at $19.75/hour.
• Paid training and all the tools and resources you'll need to be successful.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• A High School Diploma/GED/Equivalent.
• Experience: 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.