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Jobs · OTHR · Washington

Seasonal CLUB Customer Service

Bass Pro Shops · Union Gap, WA · 1 mo ago
OTHR$17.13/hrPart-time

‘Tis the Season for Hiring! Join us for our National Hiring Event on Wednesday, October 7th and Thursday, October 8th, 10 am – 7 pm at Bass Pro Shops, 1400 E. Washington Avenue, Union Gap, WA 98903. Apply online at careers.basspro.com to expedite the interview process.

Position Summary

The CLUB Customer Service Outfitter provides world‑class service while presenting customers with the benefits of becoming a CLUB Member. The role includes product expertise, account servicing, acquiring and activating new members, CLUB sales, peer coaching, and regulatory compliance.

Essential Functions

  • Support a strong commitment to world‑class customer service and ensure a pleasant shopping experience.
  • Proactively greet customers and present the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member, or enhance the experience for current members.
  • Execute all CLUB operational and compliance programs.
  • Demonstrate products to customers.
  • Stay knowledgeable of advertised sales.
  • Help meet metric goals and objectives for self and store.
  • Maintain accurate CLUB inventory and keep the CLUB booth clean and organized.
  • Provide full CLUB Member experience, including processing payments, answering account questions, and handling applications.
  • Deliver daily feedback and reports in a timely, accurate manner.
  • Offer peer coaching, recognition, and support as a CLUB advocate.
  • Provide service to all store areas based on business need.
  • Perform all other duties as assigned.

Experience / Qualifications

  • Minimum: High school diploma or equivalent.
  • 0 to 2 years of experience.

Knowledge, Skills, and Abilities

  • Excellent organization skills and attention to detail.
  • Experience in a customer‑service environment.
  • Strong verbal and written communication skills.
  • Adaptability to new processes and procedures.
  • Self‑motivation and initiative while unsupervised.

Physical Requirements

  • Stand and/or walk during shift to assist customers on the sales floor.
  • Hear well enough to constantly communicate with others.
  • Repeat motions involving wrists, hands, and/or fingers.
  • Assess accuracy, neatness, and thoroughness of assigned work.
  • Light work including lifting and moving objects up to 20 lb.
  • Occasionally ascend/descend ladders, stairs, or step stools.
  • Occasionally work in noisy environments.

Independent Judgment

Performs tasks under general supervision using established procedures, choosing from limited alternatives to resolve problems. Occasional independent judgment is required, and recommendations to procedures, policies, and practices are often made.

Pay

Starting Pay Rate: $17.13 – $19.75 (Part‑time)

Benefits

  • Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
  • Dental and Vision coverage.
  • Voluntary benefits.
  • 401(k) retirement savings plan.
  • Paid holidays.
  • Paid vacation.
  • Bass Pro Cares Fund.
  • Additional employee perks.

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