Seasonal Club Customer Service
About the role
Tis the Season for Hiring! Are you looking for a fun seasonal position with the opportunity to earn extra money for the holidays AND enjoy our Outfitter Discount? Join us for our National Hiring Event: Wednesday, October 7 and Thursday, October 8 10 am – 7 pm at Bass Pro Shops 5001 Bass Pro Dr, Garland, TX, 75043 (469-221-2600). Be prepared to interview for various positions on the spot! Apply prior to arrival to expedite the process at careers.basspro.com.
The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.
Responsibilities
- Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
- Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience.
- Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
- Demonstrates products to customers.
- Remains knowledgeable of advertised sales.
- Helps meet metric goals and objectives for self and store.
- Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
- Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
- Provides daily feedback and reports in a timely and accurate manner.
- Provides peer coaching, recognition, and support as a CLUB advocate and