Seasonal Clerical Support - Senior Tax Relief

Responsibilities

• Responds to inquiries from walk-in taxpayers and provides and records information as appropriate.
• Greets and assists taxpayers face to face.
• Collects and records tax payments from taxpayers and records actions taken.
• Issues documents (Statements, Receipts, Duplicates, Certificates of Non-Assessment) to customers according to guidelines.
• Verifies all information obtained to ensure accuracy, and makes necessary changes as needed according to guidelines.
• Affixes documents to mailings and prepares outgoing mail.
• Processes incoming mail and determines if documents received require special handling.
• Researches to locate new address on returned mail.
• Codes and files returned mail.
• Researches information that is not on current online system.
• Performs data entry into collections system, spreadsheet and word processing files.
• Verifies all information obtained to ensure accuracy and makes necessary changes.
• Stuffs envelopes, verifies and tracks information, organizes files and data, makes copies, files, sends e-mails, researches computer records and websites.