Seasonal Christmas Special Events Assistant Manager - Attractions

Seasonal position: October 5, 2026 – January 15, 2027. Full-time, on-site in Chula Vista, CA.

About the Role

Assists in planning and execution of meetings and special events, including the “Ice! Immersive Christmas Experience.” Leads the team to meet and exceed daily/weekly goals for sales, attendance, guest satisfaction, and safety. Promotes seamless turnover from sales to operations and back to sales where appropriate.

Responsibilities

• Leads the team to meet and exceed daily/weekly goals including sales, attendance, guest satisfaction, and safety.
• Researches and analyzes new products, pricing, and services of competition.
• Assists in apprising property of all groups that will impact operations.
• Assists in execution of event-management strategy aligned with company business strategy.
• Conducts daily walk-through of banquet floor to promote client satisfaction and quality standards.
• Learns, operates, and trains employees on event software systems (ticketing, retail, inventory, space usage, etc.).
• Develops working relationships with outside vendors and establishes prices and service agreements to enhance event experience and increase revenue opportunities.
• Creates upsell opportunities during event planning.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Manages merchandise inventory, enhancing displays to increase sales.
• Creates an atmosphere in all event operations areas that meets or exceeds guest expectations.
• Sets a positive example for guest relations; interacts with guests to obtain feedback and respond to problems or complaints.
• Empowers employees to provide excellent customer service; verifies employees understand expectations and parameters.
• Strives to improve service performance; emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interviews, selects, and trains employees; appraises productivity and efficiency for promotions or status changes.
• Provides for the safety and security of employees and property; monitors attendance and records absences/tardiness.
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.

Requirements

• High school diploma or GED and 2 years of experience in hospitality, event management, food and beverage, sales and marketing, or related professional area, or
• 2-year degree from an accredited university in hospitality or related major and 1 year of experience in hospitality, event management, food and beverage, sales and marketing, or comparable professional area.

Pay

$28.35–$30.27 per hour, plus bonus eligibility.