Seasonal Cafe and Retail Associate

About the role

Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco’s Mission District. We make chocolate from only two ingredients—cocoa beans and cane sugar—and travel to origins as often as possible to build good, trusting relationships with the producers who grow and ferment the beans we buy. With the variety of guests, you’ll spend a lot of time discussing our mission, story, and chocolate. Throughout the day, you’ll be restocking our shelves, ringing up guests on the register, and preparing and boxing up orders. In the morning, you may guide guests through the shop and sample out chocolate. In the afternoon, you might be on the register, ringing up guests and ensuring they’ve taken care of everything on their holiday lists by helping them with recommendations. After a deep dive training into our chocolate-making processes and our products, you’ll be ready to jump in and get your hands dirty. We are hiring seasonally at all of our locations: 16th Street, Valencia, Ferry Building, Fillmore Street, Union Street, Chestnut Street Powell Street, and inside the Fairmont Hotel. Some locations have cafes and some do not.

Responsibilities

• Be timely, dress professionally, and be ready to work through your shift
• Complete necessary Dandelion Chocolate training
• Develop a quick rapport with guests by detailing our chocolate-making process, answering questions, recommending products, and sampling chocolate
• Help maintain store appearance following our stores' visual presentation standards through replenishment and recovery and general housekeeping procedures
• Ensure that each guest receives the best possible experience

Requirements

• Full-time or part-time availability from early November through early January
• Proven ability to excel within a team environment
• Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds and maneuver around the sales floor, including repetitive bending and prolonged standing
• Able to work a flexible schedule to meet our needs, including evening and weekend shifts and major shopping days such as Black Friday and during the December holidays
• Previous specialty coffee, craft food, or retail experience is a plus

Pay

Wage: $21.75/hour + tips at Valencia Street, Ferry Building, Chestnut Street, and 16th Street; $25/hour (no tips) at Powell Street and Fillmore Street

Schedule

Hours: Full-time or part-time, weekends and evenings required