Seasonal Budtender/Reception - Part Time

Job Description

The Fire Station, LLC operates as a series of Marijuana Establishments within the Upper Peninsula of Michigan. The Fire Station (TFS) holds valid state and municipal operating licenses and strives to exceed compliance standards at the highest level. As a Marijuana Retail Establishment, our operations involve welcoming customers 21+ years of age into our establishment to view and purchase high quality marijuana products. A team of employees all work together to provide customers with top notch customer service and cannabis knowledge to aid them in their cannabis experience.

Responsibilities

• Welcome and greet new customers in a thoughtful and polite manner
• Answer phone calls, respond to emails
• Stay updated on current available products for sale within the facility and general cannabis knowledge such as purchase limits to answer general questions from customers
• Thoroughly check ID’s to ensure all customers are of legal age, permit entrance onto the sales floor
• Responsible for properly completing sales transactions, recommends products to customers
• Utilizes the point of sale (POS) system to complete transactions
• Maintains product quantities, labeling, and restocks products on the sales floor as necessary
• Ensures that products being sold to customers match the METRC and related tracking information associated with that product
• Collects and counts cash; identifies potential fraud cash bills
• Keeps the budroom display shelves and workspace clean and presentable for customers including general cleaning procedures, i.e. mopping, sweeping, vacuuming
• Completes and signs required checklists for end of shift duties, including sanitation and facility upkeep
• Occasionally asked to train new TFS staff on policies, procedures, and job shadowing

Required Skills/Abilities

• Excellent verbal and written communication skills
• Excellent customer service skills
• Excellent interpersonal and conflict resolution skills
• Excellent organizational skills and attention to detail
• Strong analytical, mathematical and problem solving skills
• Strong leadership skills
• Able to prioritize tasks
• Works well under pressure and deadlines, ability to multitask
• Must be able to remain calm and collected in a busy retail environment
• To guide customers through the customer service experience in its entirety which includes check in, sales, product selection, and checkout process
• Able to bend and stand while reaching below and above counter-height for products
• Able to move frequently around the sales floor to the checkout with a customer and pack up their products

Education & Experience

• Must have adequate cannabis product knowledge
• Must have at least 1 year of experience in a retail or similar setting
• Must have 1 year experience using POS systems
• High school education required, higher education preferred

Work Environment

• State & Municipal Law - TFS operates in full compliance with all rules and regulations enforced by the State of Michigan’s Department of Licensing and Regulatory Affairs (LARA) and Cannabis Regulatory Agency (CRA). Further, TFS operates in full compliance with the rules and regulations of each municipality they are located within. To operate in compliance with such rules and regulations, employees are required to follow all policies created and enforced by and within TFS facilities.
• Prolonged periods standing at a sales counter and working on a computer
• May have to perform job duties outside of the facility in potentially inclement weather if offering curbside services

Work Schedule

• Between 20-29 hours per week, shifts may vary
• Retail locations are typically open between the hours of 8 am to 9 pm 7 days a week including most holidays.

Classification

• Part Time Non-Exempt Seasonal

Salary/Wage & Benefits

• Pay starting at $15.00 per hour plus tips
• Non-Exempt Part Time employees are eligible for the following benefits on the first day of employment:
• Paid Time Off (PTO) Accrual
• Voluntary Life Insurance Options
• 401(k) plan with up to a 3% company match
• Employee Assistance Program
• Voluntary Pet Insurance Options
• Employee Discounts and Recognition Programs

EOE Statement

TFS is committed and proud to be an equal opportunity employer. TFS does not discriminate against race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age or veteran status of any qualified applicant. TFS is fully compliant with all fair employment practices and strives to create a diverse, unbiased work environment.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.