Seasonal

Key Responsibilities

• Deliver a warm, personalized customer experience during peak holiday shopping periods
• Share product knowledge and storytelling to inspire thoughtful, intentional purchases
• Support the team in building lasting connections with new and returning customers
• Lead by example on the sales floor, modeling service standards and energy
• Aid in onboarding seasonal associates and mentoring team members
• Foster a supportive, collaborative environment during high-volume days

Store Operations & Merchandising

• Perform opening and closing responsibilities with accuracy and reliability
• Absorb and assist with holiday inventory receiving, stocking, and floor replenishment
• Maintain visual standards that showcase Topdrawer’s curated assortment

Sales & Business Support

• Contribute to daily sales goals, conversion, and AOV
• Ensure store cleanliness, presentation, and readiness at all times
• Stay up-to-date on product knowledge and promotions

About Topdrawer

We make objects for people who are curious about the world. We make fountain pens, notebooks, watercolors, leather goods, house shoes, sunglasses, and other tools that help people think, create, travel, and live with greater attention. We believe the most important moments rarely begin with certainty. They begin with a question, a blank page, a wrong turn, or a thought not yet fully formed. To be lost is not always a problem to solve. It is often where discovery begins. We make tools for those moments. A pen to discover what you think. Paper to give shape to an idea. Watercolors to slow down and see more carefully. Objects to carry through the world. House shoes that mark the transition from the outside world to the sanctuary of home. As a Japanese company, many of these rituals are inspired by Japanese life, where simple acts are elevated through repetition, attention, and care. Designed between Boston and Tokyo, our products are developed with exceptional makers, craftspeople, and industrial designers around the world.

Seasonal Key Holder – Role Overview

As a Seasonal Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life during the busiest and most exciting time of the year. From November through mid-January, you will support exceptional customer experiences, maintain visual standards, and ensure smooth day-to-day store operations during the holiday season. You will take ownership of opening and closing responsibilities, support the team through peak traffic, and create a welcoming environment that reflects the spirit of Topdrawer. This is an ideal opportunity for someone passionate about creativity and customer service who thrives in a fast-paced, team-oriented environment. Please note: Seasonal employees must be available to work throughout the duration of the holiday season (November – mid-January). Requests for time off during this period cannot be accommodated.

Qualifications

An experienced retail associate or key holder (2+ years preferred), reliable and committed to working through the full holiday season, warm, dependable, and energized by building customer relationships, detail-oriented, adaptable, and able to multitask in a fast-paced environment, passionate about creativity, design, and intentional living.

Pay & Schedule

Seasonal, part-time hourly role, Monthly Sales Commission Opportunities, Employment runs from November 1, 2026 – January 11, 2027, No time-off requests will be approved during this period, Additional Information: Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic. Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position.