Seasonal Ambassador - Walt Whitman Mall

About the role

Seasonal Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships, contribute to overall shop excellence in sales and operations, and consistently surpass daily sales goals while creating a fun and inclusive environment. Ambassadors help customers by offering personalized recommendations and sharing expertise, making each shopper’s experience unique and memorable.

Responsibilities

• Driving Sales: Use StoreForce dashboard results and feedback to exceed sales goals, taking ownership of personal contribution to store performance.
• Customer Experience: Deliver world‑class service, listen attentively, ask open‑ended questions, demonstrate product benefits, and seek opportunities to brighten customers’ days.
• Building the Brand: Educate shoppers on Lush’s values—fighting animal testing, freshest cosmetics, ethical buying, 100 % vegetarian, handmade, and naked packaging—and promote these through store parties and community initiatives.
• Product Passion: Continuously expand product knowledge, stay current on ingredients and benefits, and make informed recommendations for every customer.
• Team Development: Utilize Lush resources to improve sales techniques and product expertise, actively seek feedback, and support team growth.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication, listen to diverse perspectives, foster teamwork, and value each employee’s unique contributions.
• Operational Excellence – Time and Attendance: Be punctual, reliable, and present; take breaks as needed and stay informed on company updates.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store; adjust product displays in real time based on sales data.
• Stock and Inventory: Follow visual merchandising guidelines to optimize product placement and enhance the shopping experience.
• Policies and Procedures: Adhere to standards for opening/closing, product integrity, respectful workplace, and health & safety.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast‑paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation‑based customer service models
• Strong problem‑solving skills for day‑to‑day operational issues
• Experience working in a team environment
• Background in skincare or cosmetics
• Experience in cross‑cultural collaboration and DEIB or social‑justice training
• Fluency in Spanish, French, or other languages

Pay

$18.50 USD per hour