Seasonal Ambassador- Crossgates Mall

Seasonal Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships, exceed daily sales goals, and create a fun, inclusive environment that keeps customers returning.

Responsibilities

• Sales and Customer Experience
  • Utilize StoreForce dashboard results and feedback to exceed sales goals, taking ownership of personal contribution.
  • Deliver a world‑class customer experience by listening, asking open‑ended questions, and demonstrating product benefits.
  • Seek opportunities to make customers’ day and leave the world “Lusher” than found.
• Building the Brand
  • Educate customers on Lush’s values: anti‑animal testing, freshest cosmetics, ethical buying, 100% vegetarian, handmade, and naked packaging.
  • Articulate these values in‑store and through community engagement such as store parties.
  • Spread awareness of Lush’s uniqueness and inspire others to join the mission.
• Product Passion
  • Continuously expand product knowledge through ongoing learning.
  • Stay up‑to‑date on ingredients and benefits to make informed recommendations.
• Team Involvement
  • Develop sales techniques and product knowledge using Lush resources; seek feedback and self‑assess.
  • Promote diversity, equity, inclusion, and belonging by encouraging open communication and valuing each employee’s contributions.
• Operational Excellence
  • Be punctual, reliable, and present; prioritize wellbeing and stay informed on company updates.
  • Maintain a clean, organized, and visually appealing store; adjust displays based on sales.
  • Manage stock and inventory following visual merchandising guidelines.
  • Follow company policies for opening/closing, product integrity, respectful workplace, and health & safety.

Qualifications

Required

• Excellent customer service skills.
• Flexibility to adapt to changing situations and priorities in a fast‑paced environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Preferred

• Experience with consultation‑based customer service models.
• Strong problem‑solving skills for day‑to‑day operations.
• Experience working in a team environment.
• Background in skincare or cosmetics.
• Experience in cross‑cultural collaboration, DEIB or social‑justice training.
• Fluency in Spanish, French, or other languages.

Pay

$16.50 USD per hour