Seasonal Ambassador - Liberty Center

About the role

Seasonal Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships, contribute to overall shop excellence in both sales and operations, consistently surpass daily sales goals, and create a fun, inclusive environment that keeps customers coming back.

Responsibilities

• Sales and Customer Experience: Utilize StoreForce dashboard results, seek feedback, and take ownership of results to exceed sales goals; deliver world‑class customer experiences by listening attentively, asking open‑ended questions, and demonstrating product benefits.
• Building the Brand: Educate customers on Lush’s values (e.g., fighting animal testing, freshest cosmetics, ethical buying, 100% vegetarian, handmade, naked packaging); host store parties and community initiatives to drive traffic and spread brand awareness.
• Product Passion: Continuously expand product knowledge, stay up‑to‑date on ingredients and benefits, and make informed product recommendations for every customer.
• Team Involvement & Development: Use Lush resources to develop sales techniques and product knowledge; take ownership of personal development, seek feedback, and support team growth.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication, listen to diverse perspectives, promote teamwork, and recognize each employee’s unique contributions.
• Operational Excellence: Be punctual, reliable, and present; maintain a clean, organized, and visually appealing store; adjust product displays based on sales; manage stock and inventory according to visual merchandising guidelines; follow company policies for opening/closing, product integrity, respectful workplace, and health & safety.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast‑paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation‑based customer service models
• Strong problem‑solving skills for day‑to‑day operational issues
• Experience working in a team environment
• Experience in skincare or cosmetics
• Experience in cross‑cultural collaboration and DEIB or social‑justice training
• Fluency in Spanish, French, or other languages

Pay

Liberty Center: $14.50 USD per hour.