Seasonal Ambassador - Columbus Circle

Seasonal Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to overall shop excellence in sales and operations, consistently surpassing daily sales goals while creating a fun and inclusive environment.

Hours: 0‑39 hours/week (contract role).

Responsibilities

• Sales and Customer Experience – Driving Sales: Utilize StoreForce dashboard results, seek feedback, and take ownership of results to exceed sales goals and grow contribution to store sales.
• Customer Experience: Deliver world‑class service, listen attentively, ask open‑ended questions, demonstrate product benefits, and seek opportunities to make customers’ day.
• Building the Brand: Educate customers on Lush values (fighting animal testing, freshest cosmetics, ethical buying, 100% vegetarian, handmade, naked packaging), host store parties and community initiatives, and spread the brand’s unique story.
• Product Passion: Continuously expand product knowledge, stay up‑to‑date on ingredients and benefits, and make informed recommendations.
• Team Involvement – Development: Use Lush resources to develop sales techniques and product knowledge, assess performance, seek feedback, and support team growth.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication, listen to diverse perspectives, promote teamwork, and value each employee’s contributions.
• Operational Excellence – Time and Attendance: Be punctual, reliable, and present; participate in teamwork and prioritize wellbeing.
• Visuals and Merchandising: Maintain a clean, organized, visually appealing store; adjust product displays based on sales.
• Stock and Inventory: Follow visual merchandising guidelines to make real‑time adjustments to product displays.
• Policies and Procedures: Follow company standards for opening/closing, product integrity, respectful workplace, and health & safety.

Qualifications

• Excellent customer service skills (required).
• Flexibility to adapt to changing situations and priorities in a fast‑paced environment (required).
• Knowledge and passion for skincare, natural beauty, and ethical business (required).
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays (required).
• Experience with consultation‑based customer service models (preferred).
• Strong problem‑solving skills for day‑to‑day operations (preferred).
• Experience working in a team environment (preferred).
• Experience in skincare or cosmetics (preferred).
• Experience in cross‑cultural collaboration and DEIB or social‑justice training (preferred).
• Fluency in Spanish, French, or other languages (preferred).

Pay

$20.50 USD per hour.