SEARCH ANALYST (46575)

About City Electric Supply

City Electric Supply (CES) is a family‑owned electrical wholesaler with a worldwide service network and the personal service of a neighborhood store. With over 65 years of growth, CES employs more than 7,400 people at over 1,000 branches worldwide, including more than 500 branches across North America. The company’s “customer service first” core value drives its vision to add 30‑35 new branches each year while staying true to its values.

About the role

We are looking for a data‑driven Search Analyst to improve the onsite search experience and drive measurable business outcomes. The role focuses on analyzing search behavior, identifying gaps in results, and partnering with engineering, marketing, and product teams to optimize relevance, conversion, and customer experience. This highly impactful position directly influences revenue by ensuring customers can quickly find the right products.

Responsibilities

• Analyze onsite search data to identify trends, gaps, and opportunities.
• Identify high‑volume, low‑converting queries and recommend improvements.
• Audit product data quality affecting search (titles, attributes, taxonomy).
• Partner with engineering to improve ranking logic and query handling.
• Work with data/PIM teams to improve data structure and enrichment.
• Identify and resolve poor search results, irrelevant rankings, and missed matches.
• Recommend boost/bury rules based on performance data.
• Monitor and report on key metrics (Conversion Rate, Zero‑result Rate, CTR, Search Exit).
• Build and maintain synonym libraries (e.g., “18V” = “M18”, “wire” = “cable”).
• Identify missing or inconsistent attributes (e.g., voltage, brand, category).
• Follow content standards, SEO guidelines, and governance best practices.

Qualifications

• Bachelor’s degree in marketing, communications, information technology, business, or a related field preferred.
• 2–5 years of experience in e‑commerce, digital analytics, or search optimization.
• Strong analytical skills with experience working with large datasets and identifying patterns.
• Familiarity with CMS platforms, SEO/SEM, product data management, and digital merchandising.
• Strong organizational, project management, and execution skills.
• Knowledge of digital content best practices, e‑commerce platforms, and category management.
• Experience with tools like Google Analytics or Adobe Analytics.
• Proficient in Excel, Power BI, and other Microsoft Office products.

Benefits

• Medical, dental, and vision insurance.
• 401(k) company match program and telehealth.
• Short‑term and long‑term disability insurance.
• Basic and AD&D life insurance paid for by the company.
• Critical illness, hospital confinement, accident insurance, supplemental life insurance.
• Employee Assistance Program and mental, physical, financial wellness resources.
• Auto and home insurance discounts.
• Paid time off, 7 paid holidays, and paid pregnancy, parental, and adoption leave programs.
• Employee discount program and training programs.
• Internal growth opportunities in a fast‑growing company.

Work Environment

This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.