Seafood Specialist FT
Job Summary
Aids in managing daily operations in the seafood department. Enhances customer confidence and loyalty through consistent and compliant operating conditions. Ensures fresh and appealing products, courteous, knowledgeable, and prompt service. Implements merchandising plans as outlined in department planners, toolkits, or event packs, adhering to merchandising standards, product levels, shrink, and sales trends.
Essential Responsibilities
Creates an environment that enables customers to feel welcome, important, and appreciated, increasing customer confidence and loyalty.
Merges merchandise according to plans. Ensures shelves are stocked with products meeting the company's standards for availability, freshness, quality, and value.
Offers product samples, answers product questions, and assists customers in finding or suggesting products.
Ensures customer requests and special orders are fulfilled.
Leadership
Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job-specific information.
Establishes goals for merchandising, sales, and profits and empowers the team to meet or exceed these goals.
Manages schedules to ensure tasks are completed in a cadence that maintains high levels of customer service and conditions during peak hours.
Adheres to all local, state, and federal laws, and company guidelines.
Financial
Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, etc.).
Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory.
Reviews/inspects products for quality and freshness and takes appropriate action with those items.
Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink.
Aids in planning, organizing, and performing the inventory process.
Ensures products are held at the proper temperature per food safety guidelines and retains documentation of temperature logs per policy.
Compliance/Safety
Ensures company standards for safety, proper food handling practices, sanitation, and productivity are maintained.
Adheres to all regulatory compliance requirements pertaining to food safety, USDA & COOL, and DOA.
Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access.
Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management.
Notifies management of customer or employee accidents.
Reports all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Ensures adherence to wage and hour policies and regulations.
Cultivates a culture of safety within the store.
Ensures self and all associates are working safely and have received necessary safety training.
Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required.
Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.
Qualifications
Education: High School / GED.
Language: English, Spanish.
Knowledge, Skills & Abilities: Strong customer service skills, exceptional interpersonal, motivational, and communication skills, knowledge of basic math, ability to handle stressful situations, adequate knife handling skills and knife speed, knowledge of cutting, traying, wrapping, and labeling, proficiency with computer applications used in effectively operating the department, possession of Food Safety Certification or the ability to obtain same within 180 days of placement.
Environmental Factors: Retail - Meat/Seafood: Physical Demands, Working Conditions, Safety Risk Factors, Overall Required Equipment, Department Specific Required Equipment, Personal Protective Equipment, Lifting Requirement, Pulling Requirement.