Sea Logistics Operational Care Specialist, Export

About the role

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimizing processes, and fulfilling our customers' promises. By transporting medicines, toys, and important machine parts, you are not only delivering goods but also making small and big moments possible for people all around the world.

Responsibilities

• Ensure timely, accurate, and compliant processing of shipment files while maintaining end-to-end shipment visibility and data integrity.
• Manage and respond to customer inquiries across multiple communication channels, delivering proactive updates and tailored solutions while balancing daily priorities.
• Partner with Customer Care Location (CCL) teams to maintain service excellence by reviewing customer KPI performance, identifying trends, and supporting corrective and preventive action plans.
• Collaborate with the Systems & Process team to drive automation initiatives, improve operational efficiencies, and enhance the overall customer experience.
• Maintain accurate customer master data within core operating systems by creating and updating Business Profiles and managing customer knowledge resources, including Wiki page content.
• Proactively identify operational challenges, escalate issues when necessary, and work cross-functionally to ensure timely resolution and service continuity.
• Support continuous improvement initiatives by recommending process enhancements that improve productivity, visibility, accuracy, and customer satisfaction.
• Foster strong working relationships with internal stakeholders to ensure alignment, operational excellence, and consistent delivery of customer commitments.

Requirements

• 1+ years of experience in logistics, freight forwarding, or supply chain (preferred).
• Sea Export experience is considered an asset.
• A degree or diploma in Supply Chain Management, Logistics, Business, or a related field may be considered in lieu of industry experience.
• Strong customer service, communication, and relationship-building skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Ability to manage competing priorities and thrive in a fast-paced environment.
• Proficiency with Microsoft 365 applications, including Outlook, Excel, Word, and Teams.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

Benefits

• Competitive total rewards package including health and welfare benefits.
• 401k retirement savings plan.
• Tuition reimbursement.
• Incentive compensation for eligible roles.

Base wage is part of the total rewards package. Individual pay may vary from the target range and is determined by factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.