Sea Logistics Customer Care Specialist, Import

About the role

We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Atlanta branch is looking for a new Sea Logistics Customer Care Specialist, Import to join our Sea Logistics team.

Responsibilities

• Serve as a key connection between our customers, sales team, international origin offices, and operational support teams.
• Manage customer communication, coordinate with colleagues responsible for behind-the-scenes shipment activity, and help resolve urgent or unexpected issues throughout the import process.
• Help manage customer expectations, coordinate solutions, and ensure urgent or unexpected shipment issues are handled with clear communication and strong follow-through.
• Serve as a primary point of contact for Sea Logistics import customers.
• Coordinate with sales, back-office teams, international origin offices, and other internal partners.
• Maintain operational tasks and follow up to ensure customer requirements are completed.
• Support customers with special requirements, urgent matters, and shipment disruptions.
• Research issues, identify solutions, and communicate updates clearly and honestly.
• Manage a high volume of email communication and use phone conversations when needed to resolve issues.
• Build strong customer relationships and provide consistent, professional service.
• Support teammates and provide coverage when needed.

Requirements

• Customer-focused, comfortable solving problems, and able to communicate professionally in both routine and difficult situations.
• Previous Sea Logistics or freight forwarding experience is preferred, but strong customer service experience and the ability to learn the business are most important.
• High school diploma or GED.
• Previous customer-facing or customer service experience.
• Sea freight, logistics, freight forwarding, or import experience preferred but not required.
• Strong written and verbal communication skills.
• Ability to build rapport and communicate difficult information professionally.
• Strong problem-solving and research skills.
• Able to manage urgent situations, shifting priorities, and multiple customer needs.
• Team-oriented approach and willingness to work closely with local and international colleagues.
• Comfort working in an email-heavy environment.
• Working knowledge of Microsoft Outlook and general computer applications.
• Ability to learn Kuehne+Nagel’s internal systems and processes.

Qualifications

Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.

Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Benefits

• Health and welfare benefits.
• A 401k retirement savings plan.
• Tuition reimbursement.
• Incentive compensation for eligible roles.

Pay

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.

Schedule

Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.