Sea Logistics Customer Care Specialist, Import

About the role

It's more than a job – are you looking to grow your career with one of the world's leading logistics providers? Kuehne+Nagel is seeking a Sea Logistics Customer Care Specialist, Import to join our Sea Logistics team in Brisbane, CA. In this customer‑facing role you will serve as a key connection between customers, sales, origin offices, and operational teams, building strong customer relationships, coordinating solutions, resolving issues, and helping ensure a seamless import experience. We’re looking for a logistics professional who enjoys problem‑solving, analyzing information, and delivering exceptional customer service in a fast‑paced environment. This role offers the opportunity to develop expertise across multiple transportation modes while contributing to a collaborative, customer‑focused team.

Responsibilities

• Serve as a primary point of contact for Sea Logistics import customers and build trusted, long‑term relationships
• Coordinate with sales, back‑office teams, international origin offices, and other internal partners to support customer requirements
• Monitor operational tasks, shipment milestones, and service commitments, following up to ensure timely completion
• Support customers with special requirements, urgent matters, shipment disruptions, and changing priorities
• Research problems, review available data, identify practical solutions, and communicate updates clearly and honestly
• Manage a high volume of email communication and use phone conversations when needed to resolve issues efficiently
• Use basic business and operational metrics to recognize trends, understand service performance, and support sound decisions

Requirements

• 3‑5 years of relevant experience in logistics or freight forwarding, preferably supporting Sea Logistics import customers
• Basic proficiency in Microsoft Excel and the ability to work with operational reports, business metrics, and numerical information
• Strong customer service and relationship‑building skills, with the ability to manage internal and external interactions effectively
• Proven analytical thinking and problem‑solving ability, with adaptability in dynamic situations
• Effective time‑management skills, able to prioritize urgent matters, shifting demands, and multiple customer needs
• Business acumen and the ability to understand key performance drivers and support sound operational and commercial decisions
• Clear, professional communication skills, including the ability to explain complex or difficult information honestly
• Team‑oriented approach and willingness to collaborate closely with local and international colleagues
• Mandarin or Cantonese language proficiency is preferred
• Must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship (position not eligible for employment visa sponsorship)

Benefits

• Dynamic global environment
• Excellent training programs
• Career mobility and opportunities for professional growth, including a potential path toward a future Team Lead role
• Competitive total rewards package: health and welfare benefits, 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles

Pay

Target pay range: $55,000 – $65,000 yearly (hourly, non‑exempt). Individual pay may vary based on experience, skills, location, internal equity, and other business considerations.