SEA LIFE Education Associate - PT

About the role

The SEA LIFE Education Associate is responsible for delivering memorable guest experiences through educational talks and demonstrations. They are also responsible for upholding high operating standards of safety, service, presentation, and efficiency.

Responsibilities

• Provides outstanding guest service and creates memorable guest experiences.
• Uses interpretive techniques to educate guests throughout the aquarium.
• Is expected to uphold high SEA LIFE operating standards of safety, service, presentation, and efficiency.
• Captures and interprets exhibit information to guests of all ages, especially young children.
• Ensures standard operating procedures are adhered to and followed at all times.
• Handles crowd control, guest questions, and guest recovery as well as other operations issues as they arise.
• Learns and interprets proper identification of marine animals and the ecology and conservation related to them.
• Maintains the safety and wellbeing of animals in the touch pool.
• Comfortable with handling animals, including snakes, and follows proper animal handling procedures and protocols.
• Identifies and interprets biofacts and props to children and adults in an Aquarium setting.
• Communicates in public both in a one-on-one setting and to large groups in a show setting.
• Communicates any facility requirements, safety issues, or staffing issues to Zonal Lead or management.
• Conducts breaks for fellow employees in a timely manner.
• Greet and excite guests who are entering the Aquarium and throughout the Aquarium.
• Works closely with other departments at SEA LIFE to create a positive work environment.

Qualifications & Experience

• Prior experience in a zoo, aquarium, or informal learning settings preferred.
• Prior experience in working with children preferred.
• Animal handling experience preferred.
• Flexible availability, including evenings, weekends, and holidays.
• Excellent skills in guest service.
• Self-motivated and demonstrates initiative.
• Strong attention to detail.
• Able to work well with fellow employees.

Physical Requirements

• Sitting - Occasionally (1 - 33%)
• Standing - Constantly (67 - 100%)
• Walking - Constantly (67 - 100%)
• Lifting & Carrying - Up to 10 pounds, Frequency - Occasionally (1 - 33%)
• Lifting & Carrying - 11 - 24 pounds, Frequency - Occasionally (1 - 33%)
• Lifting & Carrying - 25 - 34 pounds, Frequency - Occasionally (1 - 33%)
• Lifting & Carrying - 35 - 50 pounds, Frequency - Occasionally (1 - 33%)
• Lifting Overhead - Up to 10 pounds, Frequency - Occasionally (1 - 33%)
• Lifting Overhead - 11 - 24 pounds, Frequency - Occasionally (1 - 33%)
• Lifting Overhead - 25 - 34 pounds, Frequency - Occasionally (1 - 33%)
• Lifting Overhead - 35 - 50 pounds, Frequency - Occasionally (1 - 33%)
• Twisting - Occasionally (1 - 33%)
• Bending - Occasionally (1 - 33%)
• Squatting/Kneeling/Crawling/Climbing - Occasionally (1 - 33%)
• Pulling - Up to 10 pounds, Frequency - Occasionally (1 - 33%)
• Pulling - 11 - 24 pounds, Frequency - Occasionally (1 - 33%)
• Pulling - 25 - 34 pounds, Frequency - Occasionally (1 - 33%)
• Pulling - 35 - 50 pounds, Frequency - Occasionally (1 - 33%)
• Wrist Deviation (Side to Side) - Occasionally (1 - 33%)
• Hand/Wrist Repetitions (Up and Down) - Occasionally (1 - 33%)
• Reaching - Occasionally (1 - 33%)
• Grasping - Simple: < 50 pounds
• Manual Dexterity/Strength - Gross motor, light - moderate strength
• Manual Dexterity/Strength - Fine motor, light - moderate strength
• Pushing - Up to 10 pounds, Frequency - Occasionally (1 - 33%)
• Pushing - 11 - 24 pounds, Frequency - Occasionally (1 - 33%)
• Pushing - 25 - 34 pounds, Frequency - Occasionally (1 - 33%)
• Visual Requirements - Close eye work (small figures)
• Other - Depth perception, distance vision, ability to focus
• Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet)

Working Conditions

• Temperature - Between 16 and 95 degrees Celsius
• Crawl Space/Cramped Position - Exposed < 1 hour per day
• Personal Protective Equipment (e.g. Respiratory Mask, etc.) - Occasionally (1 - 33%)
• Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Occasionally (1 - 33%)

Benefits

• Company paid holidays
• Free tickets to Merlin attractions globally
• 30% discount in our retail shops and restaurants

Pay Range

Compensation between USD $19.50/Hr.-USD $19.50/Hr.