SDR Manager

About the role

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We are a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we are building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.

What You'll Do

• Own a pod of SDRs and a team lead: run their day-to-day coaching, 1:1s, and performance management
• Drive SQO volume and quality against monthly and quarterly targets, holding the line on our SQO Qualification Guide rather than raw activity counts
• Own ramp for new SDR hires in your pod by building the shadowing plan and certify reps in their first 30 days
• Partner with AE leadership to keep the SDR-to-AE handoff tight, with fewer stalled or disputed SQOs, faster ramp for new AE pods
• Build and iterate outbound sequences and messaging with Marketing as new segments and verticals open up
• Report weekly on pipeline generation, SQO conversion, and rep-level performance to our VP Sales
• Partner with our SDR Manager to keep coaching standards, tooling, and process consistent across both pods

Who You Are

• You want to build, not maintain: this is a new pod inside a scaling SDR org, not an inherited machine
• You compete instead of coast: you'll run alongside an established peer pod and want your numbers to hold up next to theirs
• You give direct, specific feedback and expect the same back
• You're allergic to sandbagged pipeline and vague activity metrics: you'd rather talk about SQO quality than dial counts
• You move fast without needing a lot of structure handed to you: you'll build your own cadences and rhythms inside a known framework
• In-office five days a week in NYC: this is a high-energy, in-person floor and coaching happens live

Benefits

• Comprehensive medical, dental, and vision insurance
• Company-sponsored 401(k) through Vestwell
• Flexible PTO plus U.S. federal holidays
• Company-wide off-sites
• Daily in-office lunch through Parkday
• Dinner covered when working late
• Commuter benefits and late-night rideshare
• Standing desks and workspace accommodations available on request
• All core tools and software provided

Compensation

The expected base salary for this role is $120,000-$140,000, with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca's total compensation package includes base salary, variable tied to team attainment, equity, and a comprehensive suite of benefits and perks.