SDC BCMT Technical Program Manager-- St. Louis

About the role

The opportunity involves supporting clients in transforming business challenges through technology-enabled engineering solutions. You will work with engagement teams to analyze business requirements and drive the planning, execution, and delivery of technology programs or products from inception through completion.

Responsibilities

• Plan and manage multiple related technology projects from initiation through successful delivery
• Apply strong knowledge of system design, architecture, and relevant technologies
• Prioritize customer experience, efficient delivery processes, and problem-solving outcomes
• Collaborate across multiple scrum teams, either across products/technologies or within a specific domain
• Align stakeholders and proactively mitigate or resolve dependencies and blockers
• Engage with external partners, including Mastercard technology teams, vendors, and clients
• Operate with minimal supervision, seeking guidance where necessary; delivery strategy is defined, but solution design requires input
• Develop a deep understanding of both business needs and technical requirements
• Account for the needs of engineering and operations teams responsible for long-term system maintenance
• Simplify complex technical designs by collaborating with engineers, architects, and technical program managers
• Support data-driven decision-making by evaluating trade-offs across business goals, platform strategy, customer experience, and maintainability
• Identify, assess, and mitigate risks and issues across multiple levels
• Produce required documentation to support delivery and governance
• Collaborate with vendors to align on architecture, implementation plans, and roadmap opportunities
• Provide clear and concise status updates to senior leadership, escalating risks and issues as needed
• Anticipate bottlenecks, manage escalations, and ensure proactive issue resolution
• Drive continuous improvement by optimizing cross-team processes
• Monitor program metrics and enhance reporting mechanisms to maintain alignment with organizational objectives

Requirements

• Demonstrated ability to work independently with a high degree of ownership and accountability
• Proven experience building and scaling cloud-native platforms with a strong understanding of underlying technologies
• Strong track record of delivering programs using Agile methodologies (Scrum, Kanban)
• Experience breaking down complex problems, organizing work, and managing delivery across teams
• Interest in deep technical exploration of platforms, systems, and architectures
• Experience applying data-driven decision-making and continuous improvement practices
• Ability to effectively challenge and refine delivery strategies with business, engineering, and design stakeholders
• Strong communication skills with the ability to engage executives, peers, and technical teams
• Proven ability to build relationships, influence stakeholders, and drive alignment across teams
• Preferred experience in Payments, cloud (IaaS/PaaS), serverless architectures, CI/CD, NoSQL databases, microservices APIs, and distributed systems in a DevOps environment