SD WAN Engineer - Dallas

Duties and Responsibilities

• Design, implement, and manage SD-WAN solutions to ensure reliable and efficient connectivity.
• Configure network devices and perform regular system updates.
• Monitor network performance and troubleshoot connectivity issues.
• Collaborate with internal teams and external customers to understand network needs and provide technical support.
• Oversee network deployment and maintenance operations.
• Ensure network security and compliance with industry standards.
• Prepare, review, and validate client product configurations.
• Develop and maintain best-practice diagnostic procedures to ensure effective operations and maintenance.
• Investigate and resolve problems in collaboration with customer personnel and the client's support team.
• Perform network-related testing to verify operation within the customer's environment.
• Troubleshoot network issues and act as a local point of contact for incidents.
• Aid with open support tickets through the client's support organization.
• Provide procedures and requirements for upgrading the client's software.
• Track inventory of hardware and software revisions.

Required Experience/Skills

• Professional understanding of SD-WAN and network security.
• Certifications in FortiGate Firewalls and SD-WAN technologies.
• Experience with Fortinet Secure SD-WAN technologies.
• Experience with Nexus switch configuration and troubleshooting.
• Proficiency in Palo Alto and/or Firepower firewall configuration and troubleshooting.
• Knowledge of Cisco Wireless Controllers and wireless 802.11 troubleshooting.
• Familiarity with Cisco Spaces, Cisco Routers & Switches, and Cisco DNA.
• Ability to debug and troubleshoot VPNs, and perform PCAP and log analysis.
• Experience with Cherwell for problem or project ticket management.
• Cisco Collaboration or Webex/Call Manager experience (nice-to-have).
• Cisco Contact Center configuration and troubleshooting (nice-to-have).
• Cisco Umbrella configuration and troubleshooting (nice-to-have).
• Cisco ThousandEyes configuration and troubleshooting (nice-to-have).
• Experience with Viptela (Cisco SD-WAN) (nice-to-have).
• Knowledge of cloud technologies and IaaS (vendor agnostic) (nice-to-have).
• Linux proficiency (nice-to-have).