Scrum Master - Remote Opportunity

Serco supports the U.S. Navy as prime for the SHAPM contract, focusing on the acquisition of submarines and surface vessels for the Submarine Industrial Base (SIB) Program. Established in September 2024, the SIB Program revitalizes America’s shipbuilding and repair capabilities, strengthening the industrial base that builds and maintains surface ships, aircraft carriers, and submarines critical to national defense. Learn more about the SIB Program.

About the Role

Our Data Team manages a dynamic mix of in-house development teams and third-party tool integration projects to deliver solutions supporting the Submarine Industrial Base program. As a growing organization, we are implementing scalable processes to meet evolving customer demands. We seek an experienced Scrum Master to lead and coordinate Agile delivery across multiple teams, ensuring cross-team alignment and predictable product delivery. This role focuses exclusively on managing the Scrum and Agile process.

The ideal candidate is an organized, confident facilitator who thrives in a multi-team environment and brings a disciplined approach to Agile practices. You will partner closely with Product Owners, the Data Director, and other stakeholders to maintain delivery cadence, transparency, and accountability. Most teams are based in Washington, D.C., with remote work available. Periodic travel to D.C. may be required, and the schedule is flexible but requires availability during East Coast working hours.

Responsibilities

• Serve as Scrum Master for 2–5 concurrent Agile teams, facilitating sprint planning, daily standups, retrospectives, and sprint reviews.
• Review, analyze, and evaluate business systems and user needs.
• Maintain cross-team alignment by coordinating dependencies, managing Scrum of Scrums, and ensuring consistent communication across all teams.
• Lead and direct the work of others; may report directly to a project lead or manager.
• Support incremental and predictable product delivery through disciplined sprint execution and backlog management.
• Coach teams on Agile principles and foster a culture of continuous improvement.
• Ensure sprint artifacts are up to date in Jira, including sprint boards, velocity charts, and burndown reports.
• Demonstrate familiarity with relational database concepts and client-server concepts.
• Document user needs, program functions, and steps required to develop or modify computer programs (e.g., in Jira).
• Identify, track, and remove impediments to team progress.
• Perform a variety of complicated tasks, relying on experience and judgment to plan and accomplish goals.
• Partner with Product Owners to refine backlogs and establish clear sprint goals.
• Report progress and metrics to the Data Director and other senior stakeholders.

Requirements

• Must be able to obtain a U.S. Department of War (DoW) Secret security clearance.
• U.S. citizenship is required.
• Bachelor’s degree with a minimum of 5 years of experience as a Scrum Master (multi-team experience preferred).
• Advanced Scrum certification (A-CSM, PSM II, or higher).
• Demonstrated ability to manage Agile processes across multiple teams simultaneously.
• Proficiency with Jira and Agile reporting tools.
• Strong communication, facilitation, and conflict-resolution skills.
• Ability to travel up to 10%.

Benefits

Serco offers a comprehensive Total Rewards package for full-time employees, including:

• Medical, dental, and vision insurance.
• Robust vacation and sick leave benefits, with flexible work arrangements where permitted by role or contract.
• 401(k) plan with employer matching funds.
• Tuition reimbursement program.
• Life insurance and disability coverage.
• Optional coverages, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection.
• Birth, adoption, and parental leave benefits.
• Employee Assistance Plan.

Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Review all Serco benefits.

Pay

The salary range for this position is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by factors including scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. Eligible positions may also include annual bonuses or long-term incentive opportunities.