Scrum Master

About the role

The Scrum Master plays a critical role in enabling Agile delivery within the ICT environment by facilitating Scrum practices, coaching teams, and embedding Agile values across the organization.

Responsibilities

• Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Ensure Scrum principles, Agile values, and best practices are understood and consistently applied by the team.
• Support teams in delivering high-quality solutions iteratively and incrementally.
• Protect the team from external distractions and remove impediments to enable focus and productivity.
• Act as a servant leader, coaching team members, Product Owners, and stakeholders on Agile ways of working.
• Foster a culture of continuous improvement, accountability, and collaboration.
• Guide self-organization and cross-functional collaboration.
• Encourage transparency, inspection, and adaptation through effective use of Agile metrics.
• Facilitate effective communication between delivery teams, Product Owners, and business stakeholders.
• Manage backlog refinement and prioritization in collaboration with the Product Owner.
• Manage expectations and promote realistic delivery commitments.

Requirements

• Relevant tertiary qualification - Degree or Diploma in Computer Science, Software Engineering, Information Systems, or equivalent.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent Agile certification – essential.
• SaFe Scrum Master certification – advantageous.
• 3–6 years’ experience working in Agile/Scrum environments (preferably within the ICT sector).
• Proven experience facilitating Scrum teams delivering software or technology solutions.
• Experience working in complex, fast-paced digital environments.
• Exposure to scaled Agile frameworks and cross-team dependencies is beneficial.
• Telco / networking experience will be an advantage.
• Willing to work after hours and weekends.
• Strong understanding and practical application of Agile methodologies and Scrum framework.

Technical & Agile Skills

• Strong knowledge of Scrum, Agile frameworks, and Lean principles.
• Experience with Agile tools such as Jira, Confluence, Azure DevOps, or similar.
• Understanding of software development lifecycles and ICT delivery models.

Attributes

• Ability to resolve conflict and foster high-performing teams.
• Excellent verbal and written communication skills.
• Highly organized and adaptable in a dynamic ICT environment.

Benefits

Stimulating and dynamic cutting-edge environment
Training and resources not only specific to the telecommunications sector, but importantly personal growth
Opportunities to network and collaborate
Opportunities to innovate
Opportunities to clear career growth paths
A people-centric culture: Be part of a diverse, customer-excellence focused team that prioritizes trusted relationships
Competitive benefits: A comprehensive package designed to support your personal and professional well-being.