Practice Manager - Managed Services

About the role

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Responsibilities

• Support the operationalization of processes, tools, and operating models to drive consistency, scalability, and alignment with firm standards.
• Cook up execution of operational initiatives and process improvements, ensuring timely delivery and alignment with business objectives.
• Identify operational gaps and opportunities to improve efficiency, enhance team effectiveness, and support best practice adoption.
• Serve as a point of coordination for operational escalations across the engagement lifecycle (e.g., engagement setup, contracting, resourcing, compliance, and financial processes).
• Support adherence to operational processes, internal controls, firm policies, engagement documentation requirements, and operational standards to promote operational integrity and mitigate risk.
• Aid in the implementation, adoption, and change enablement efforts related to new processes, technologies, reporting, and operational initiatives.
• Support the implementation of strategic initiatives, operational changes, system implementations, and process transitions across the practice.
• Partner with practice leadership to translate strategic priorities into operational action plans and support execution of key business objectives.
• Cascade firm, service line, and practice communications to promote alignment, transparency, and engagement.
• Collaborate with ESO teams including Finance, Resource Management, Talent Management, Enterprise Technology, Legal, and Client Operations to improve operational effectiveness and system utilization.
• Support weekly, monthly, quarterly, and annual business meetings, operational reviews, and leadership planning activities.
• Develop presentation materials, reporting, and communications aligned to business strategy and operational priorities.
• Partner with Finance to interpret firmwide dashboards and reporting, helping identify financial trends, risks, and business implications.
• Review operational performance indicators including chargeable hours, utilization, overtime, engagement profitability, travel, and controllable expenses to support operational decision-making.
• Monitor project quality and engagement lifecycle compliance requirements, including Accounts Receivable (AR), Work in Process (WIP), engagement documentation, contracting, and related operational processes.
• Respond to operational and financial risks, trends, and outliers through follow-up coordination, analysis, and issue resolution support.
• Consolidate operational insights and reporting to support business health monitoring and leadership decision-making.
• Partner with Resource Management and leadership to support staffing alignment and operational readiness.
• Review business pipeline reporting and identify potential staffing constraints, resource gaps, or operational risks.
• Support recruiting priorities based on business strategy, staffing demand, growth projections, and skillset needs.
• Coordinate onboarding activities for new team members, including experienced hires, campus hires, and team members joining through acquisition activity.
• Support integration and stabilization efforts related to operational transitions and newly integrated teams.
• Maintain awareness of team member skills, experiences, and career goals to help support staffing alignment and business needs.
• Support execution of training, onboarding, and continuing professional education (CPE) initiatives.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, Management, or a related field preferred or 9 years of relevant experience in lieu of 5 years of operations or practice management experience.
• Minimum of two (2) years of experience within a professional services or consulting environment preferred.
• Demonstrated analytical, organizational, problem solving, project management, and change management skills.
• Strong written and verbal communication skills with the ability to collaborate effectively across multiple teams and leadership levels.
• Ability to manage multiple priorities and operational initiatives in a fast-paced, deadline-driven environment.
• Demonstrated ability to drive accountability, operational execution, and continuous improvement initiatives.
• Strong interpersonal skills and ability to build collaborative relationships across the organization.
• Experience interpreting operational and financial reporting to support business decisions and operational planning.
• Self-starter with strong initiative, sound judgment, and the ability to work independently when needed.
• Demonstrated professionalism, integrity, and discretion in handling confidential and sensitive information.
• Demonstrated technical proficiency with Microsoft Office Suite including Excel, PowerPoint, Word, and reporting platforms such as Power BI.
• Ability to work 45 or more hours per week as needed.
• Ability to travel; potentially up to 15%.

Qualifications

• Minimum of a Bachelor’s degree in Accounting, Finance, Business Administration, Management, or a related field.
• Minimum of 5 years of operations or practice management experience.
• Minimum of 2 years of experience within a professional services or consulting environment.

Skills

• Strong analytical and organizational skills.
• Effective communication and collaboration abilities.
• Project management and change management experience.
• Financial and operational reporting interpretation skills.
• Technical proficiency with Microsoft Office Suite.
• Ability to work in a fast-paced, deadline-driven environment.
• Proven ability to drive accountability and continuous improvement.
• Strong interpersonal and relationship-building skills.
• Ability to handle confidential and sensitive information professionally.

Benefits

Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.

Pay

The pay rate range for this job position are listed below. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location.

Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.

The national pay range range is: $92,000 - $186,000.