Screening Lead

Job Summary

Want to make a direct impact on donor safety while building your leadership skills? Join our team at KEDPLASMA and lead the critical first step in the plasma donation process — donor screening. This is your opportunity to combine customer service, healthcare processes, and leadership in a supportive, community-focused environment where every detail matters.

What you'll do

• Oversight of daily operations of the screening area, ensuring all donor screening procedures are carried out efficiently, accurately, and in compliance with regulatory standards and company SOPs.
• Perform donor identification, registration, and verification to confirm eligibility.
• Assess donor health and suitability by reviewing self-administered health history forms and conducting vital signs measurements, including blood pressure, pulse, temperature, and weight.
• Identify pre-donation risk factors or deferral criteria based on donor health information, vital sign results, and behavioral risk assessments.
• Monitor donor reactions during the screening process and coordinate with medical staff as needed for intervention.
• Train new and existing staff on proper screening procedures, equipment use, safety protocols, and donor service expectations.
• Maintain a smooth donor flow from registration through screening, minimizing wait times while ensuring thorough evaluations.
• Keep the screening area clean, organized, and stocked with necessary supplies; change supply lot numbers as required when new lots are introduced.
• Perform routine equipment calibration, maintenance, and cleaning per established schedules.
• Review donor records for completeness, accuracy, and compliance with cGMP and regulatory requirements.
• Handle minor donor relations issues and support donor retention initiatives through professional, courteous, and compassionate service.
• Maintain confidentiality of all donor, staff, and center information, following data privacy and security protocols.
• Support marketing and promotional efforts to attract and retain donors by explaining donation benefits, fee structures, promotions, and the impact of plasma-based therapies.
• Answer donor and public inquiries in a friendly, professional manner, providing accurate information or directing calls to the appropriate personnel.

Qualifications And Need-to-know

• A high school diploma or equivalent required.
• Previous experience in plasma or blood collection, healthcare, or a regulated environment preferred.
• Leadership or training experience is a plus.
• Strong communication and interpersonal skills with a focus on donor care.
• Ability to follow strict protocols and maintain accuracy in a fast-paced setting.
• Comfortable using computers and data entry systems.
• Physical ability to lift up to 50 lbs occasionally and remain on your feet for most of the workday.
• Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
• Familiarity with regulatory standards such as FDA, cGMP, PPTA, and OSHA is beneficial.
• Comfortable working in environments with exposure to bloodborne pathogens and cold storage areas (-40°C) for short periods.