Scott Dunn Private - Private Relationship Travel Manager - New York, NY

About The Opportunity

Scott Dunn Private is an invitation-only membership delivering exceptional, hyper-bespoke travel experiences for Ultra-High-Net-Worth individuals. As a Private Travel Relationship Manager, you’ll take full ownership of a dedicated member portfolio, acting as their primary point of contact.

Key Responsibilities

• Possess and manage a dedicated portfolio of Scott Dunn Private members, acting as their primary point of contact.
• Promote and engage with UHNW members through proactive relationship building.
• Generate demand by inspiring members' annual travel calendars with standout ideas and itineraries.
• Deliver hyper-bespoke travel planning from enquiry through to post-travel follow-up.
• Identify and execute business development opportunities through networks, referrals, and partnerships.
• Maintain exceptional service standards and meet and exceed individual performance targets and KPIs.
• Maintain detailed member profiles, preferences, and contact strategies within CRM systems.
• Collaborate with global destination experts to deliver seamless, complex itineraries.
• Identify opportunities to enhance bookings through upgrades, private aviation, and bespoke experiences.
• Act swiftly on feedback or service recovery needs, partnering with Guest Relations where required.
• Participate in familiarization trips and share product knowledge with colleagues.
• Support marketing initiatives, member events, and brand-building activities.
• Build personal brand visibility within UHNW circles and relevant industry networks.

Experience & Qualifications

• Minimum 5 years’ experience in luxury travel with proven global travel sales success.
• Demonstrated experience managing face-to-face relationships with UHNW clients.
• Strong commercial acumen with a sales-driven mindset and service excellence focus.
• Comprehensive knowledge of global luxury destinations and products.
• Proven ability to meet and exceed performance targets.
• High proficiency in CRM systems with exceptional attention to detail.
• Willingness to work flexible hours and travel domestically and internationally as required.

Work Perks!

• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve.
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Health & Wellness Programs and Employee Financial Wellness Services.
• National/International Award Nights and Conferences.
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care.
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401k program with partial match.
• Tuition Reimbursement Program.
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.

Location

This position is based in our New York City, Bryant Park Office. We aim to find someone who would be office based at our premises in New York City and who is willing to travel within the New York area regularly to meet members and prospective members. International and domestic travel between offices will be required.

Salary

The anticipated annual salary is $90,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements.