SCM Specialist Professional

About the role

Manage orders through the complete delivery cycle and support functions in order to meet customer expectations and on-time delivery goals.

Deliver and invoice spare part orders worldwide for all healthcare business units to the country service organizations, OEM partners, and customers in approximately 40 countries.

Monitor the progress of orders through the entire supply chain, from expediting warehouse receipts for urgent orders to delivery at the customer destination.

Determine when items should be sourced from alternate warehouse locations via drop shipment.

Provide regular status updates on all orders that cannot be filed immediately.

Research and reconcile shipping/invoicing discrepancies, issuing debit or credit when necessary.

Work closely with Network and Transportation teams for delivery compliance and performance.

Work closely with 3PL (3rd Party Logistics Provider) main warehouse, Command Center, and FSL teams, including constant monitoring of activities to ensure correct execution of shipments in accordance with business rules and customer requirements.

Work closely with buyer/planners to ensure high parts availability, manage escalations.

Manage customer relationships.

Apply knowledge and experience in solving non-routine, varied internal processes and customer issues.

Analyze KPIs, propose and participate in LEAN initiatives and other performance improvement measures to achieve targets and contribute to team results.

Responsibilities

• Manage orders through the complete delivery cycle and support functions in order to meet customer expectations and on-time delivery goals.
• Deliver and invoice spare part orders worldwide for all healthcare business units to the country service organizations, OEM partners, and customers in approximately 40 countries.
• Maintain accurate records of all orders and deliveries.
• Monitor the progress of orders through the entire supply chain, from expediting warehouse receipts for urgent orders to delivery at the customer destination.
• Determine when items should be sourced from alternate warehouse locations via drop shipment.
• Provide regular status updates on all orders that cannot be filed immediately.
• Research and reconcile shipping/invoicing discrepancies, issuing debit or credit when necessary.
• Work closely with Network and Transportation teams for delivery compliance and performance.
• Work closely with 3PL (3rd Party Logistics Provider) main warehouse, Command Center, and FSL teams, including constant monitoring of activities to ensure correct execution of shipments in accordance with business rules and customer requirements.
• Work closely with buyer/planners to ensure high parts availability, manage escalations.
• Manage customer relationships.
• Apply knowledge and experience in solving non-routine, varied internal processes and customer issues.
• Analyze KPIs, propose and participate in LEAN initiatives and other performance improvement measures to achieve targets and contribute to team results.

Requirements

• Bachelor’s degree in Business, Logistics, Supply Chain Management, Biomedical Engineering, or a related field.
• Four (4) years of experience in the job offered, or as an Order Management, Supplier Relationship Management, Logistics Specialist, or an acceptable alternate occupation.
• Computer skills including, SAP P41, P40, and Office 365 Suite.
• Ability to communicate with management levels.
• Experience working with international contacts.
• Customer Support Experience.
• Ability to analyze metrics.
• Ability to understand data driven insights and solutions.
• Expertise in Power BI for data visualization, dashboard creation, and report development.
• Experience working with Snowflake for data warehousing querying and data modeling.
• Working knowledge of E1P system.

Qualifications

• Four (4) years of experience.

Skills

• Computer skills including, SAP P41, P40, and Office 365 Suite.
• Ability to communicate with management levels.
• Experience working with international contacts.
• Customer Support Experience.
• Ability to analyze metrics.
• Ability to understand data driven insights and solutions.
• Expertise in Power BI for data visualization, dashboard creation, and report development.
• Experience working with Snowflake for data warehousing querying and data modeling.
• Working knowledge of E1P system.

Benefits

Hybrid work permitted.

Pay

$87,610 - $88,110 / Year

Schedule

Mon – Fri, 3:00pm-11:00pm, 40 Hours/Week