Scientific Business Analyst

About Sapio Sciences

Sapio Sciences is dedicated to accelerating scientific discovery, therapeutic development, and high-throughput clinical and diagnostic services. We unite scientists, engineers, and industry specialists to develop a unified lab informatics platform that helps organizations move faster, work smarter, and gain deeper insights from their data. Artificial intelligence is integral to our innovation and operations. Within our platform, AI enhances how laboratories structure, interpret, and act on scientific data. Across our business, we apply AI thoughtfully to improve efficiency, scalability, and decision-making.

About The Role

As an experienced Scientific Business Analyst, you will consultatively define, implement, and support our solution to delight customers in the Life Sciences. You will have a deep understanding of LIMS, ELN, and SDMS products and their application within the Laboratory setting. Your responsibilities include interpreting customer requests, translating them into functional requirements, documenting business processes and workflows, identifying key success criteria, maintaining a thorough understanding of the Sapio Sciences product portfolio, providing end-user training, performing configurations, documenting and explaining technical material, conducting root cause analysis, and facilitating solution delivery.

Essential Responsibilities

• Interpret customer requests and translate them into functional requirements (recognize the distinction between user requests from the underlying true needs).
• Document business processes and workflow (‘as is’ and ‘to be’) using swim lane diagrams.
• Identify customer key success criteria and ensure they are tracked and measured within the solution.
• Maintain a thorough understanding of the Sapio Sciences product portfolio and how it is configured.
• Effectively provide end user training on customized solutions to show how the implementation meets customer's goals.
• Perform configurations of the workflow/experiment in the Sapio Platform, or create wireframe mockups of the workflow/experiment.
• Effectively document, communicate (oral and written) and explain technical material.
• Perform root cause analysis, uncover critical business requirements, and facilitate solution delivery.
• Function independently and produce results that meet standards of quality, timeliness, and acceptability with minimal supervision.
• Liaise with the product team to ensure new customer-driven feature requirements are captured.
• Become our customer’s trusted technical partner; regularly review their deployment to ensure successful leverage of our full product and service portfolio.
• Work closely with the Sapio Sciences US team to establish scalable processes and working methods.
• Meticulously manage all BA-related deployment services documentation.
• As needed, assist in testing sprint deliverables to ensure they meet requirements.

Required Skills & Experience

• 5+ years of Life Sciences experience working within a Lab (preferably introducing new IT solutions).
• A BS/BA degree or equivalent in Life Science (e.g., molecular biology, chemistry).
• Qualified in lean Six Sigma.
• Working knowledge and experience with JIRA and Confluence.
• Previous experience with LIMS or ELN software.
• Substantial experience of effectively managing external stakeholders including strong communication skills and ability to build working relationships at all levels.
• Experience leading external client workshops, documenting business needs and outcomes.
• Proven organizational skills, with the ability to deliver agreed workload within deadlines while maintaining a high degree of accuracy and attention to detail.
• Strong analytical, problem-solving, interviewing, data analysis, and fact-finding skills.
• Excellent listening and presentation skills.
• Ability to travel ~30% of the time.
• Demonstrated success working responsibly and effectively from a home office.
• Effective time management, and prioritization skills.
• Excellent computer skills (Excel, PowerPoint, Word, CRM Programs).

What We Offer

• A competitive salary and benefits package.
• Flexibility to work remotely, with opportunities to travel.
• A comprehensive onboarding and training programme.
• Ongoing opportunities for professional growth and development.
• A collaborative, inclusive, and supportive work environment.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. Our People At Sapio Sciences, our people are at the heart of everything we do. Our lab informatics solutions are powered not just by technology, but by a shared commitment to our core values—what we proudly call The Sapio Seven, aka E mbrace the future M ake a difference B e true partners R emember why we’re here A ct with empathy C ommit to transparency E xcel in quality These values shape how we work, how we grow, and how we deliver impact for our clients every day.