Science Shop (Gift Shop) Team Member

About the role

The Science Shop Team Member provides superior customer service to all Science Museum Oklahoma patrons while working in the gift store. This part-time position involves point of sale operations in a cash-handling environment and requires strong customer service skills.

Responsibilities

• Greet visitors, monitor traffic flow, and assist with customer service inquiries.
• Handle cash transactions, including making change and balancing the register till at the end of the day.
• Greet guests upon entrance and facilitate their visit to the shop.
• Maintain a high degree of professionalism and appearance as a public representative of Science Museum Oklahoma.
• Maintain the physical appearance of the Science Shop by keeping areas clean and organized.
• Process merchandise shipments and maintain stock levels on the sales floor.
• Proactively maintain knowledge of all museum programs, shows, memberships, and auxiliary services.
• Provide product demonstrations to guests as assigned by a supervisor.
• Assume other responsibilities and tasks as assigned by the Science Shop supervisor.

Requirements

• One or more years of cash handling experience.
• One or more years of experience in a customer service position.
• Open availability, including weekends and occasional holidays.
• Ability to work 16 to 24 hours per week.
• Preference given to applicants with experience designing and assembling merchandise displays in a retail store.
• Demonstrated ability to provide excellent customer service.
• Ability to work independently as well as in teams.
• Ability to work under pressure with flexibility.
• Excellent mathematical skills.
• Ability to operate computer equipment used in the Science Shop.

Working Conditions

• Regularly required to stand for extended periods.
• Frequently required to push, pull, lift, bend, stoop, and carry objects weighing up to 50 pounds.
• Must meet physical requirements of the position with or without reasonable accommodation.
• No direct or indirect supervisory responsibilities.
• Maintain positive working relationships with management, employees, applicants, vendors, and the general public.