School Services District Manager

About the role

Music & Arts is the nation’s leading partner in K–12 music education. Our District Managers serve as regional business leaders who develop high-performing Education Account Manager (EAM) teams, elevate educator engagement across school districts, and drive rental, repair, and product growth throughout their assigned territory.

Responsibilities

• Recruit, coach, and develop a high-performing team of Education Account Managers.
• Conduct structured field rides, performance reviews, and skill development sessions.
• Strengthen role clarity, productivity rhythms, and accountability across the team.
• Build a positive, collaborative environment centered on service, professionalism, and continuous improvement.
• Ensure districtwide commitment to pipeline hygiene, contact cadence, opportunity staging, and documentation accuracy in Salesforce.
• Lead weekly pipeline reviews and quarterly business reviews with each Ed Account Manager.
• Drive expansion of Music & Arts’ footprint through disciplined prospecting, territory planning, and new program creation.
• Maintain performance against plan and execute real-time adjustments to achieve rental, repair, and product sales targets.
• Champion educator satisfaction by ensuring timely resolution of rental, repair, and product issues across the district.
• Partner with Regional Logistics Coordinators, stores, repair shops, and customer service to ensure seamless service.
• Identify systemic friction points and lead corrective action planning.
• Ensure district teams consistently deliver the professional, responsive, high-ownership experience expected by K-12 partners.
• Assess school and district-level potential using prioritized lists, CRM data, and internal market analytics.
• Build and execute an annual territory growth plan that expands Music & Arts’ reach and deepens educator partnerships.
• Support Ed Account Managers in gaining access to district administrators, expanding program adoption, and strengthening long-term relationships.
• Drive alignment between Education Account Managers and local Music & Arts / Guitar Center stores.
• Support execution of educator nights, community events, back-to-school campaigns, and recruitment initiatives.
• Promote in-store educator resources, coupons, and promotional programs that enhance traffic and build brand visibility.
• Lead with optimism, professionalism, and a service mindset.
• Model accountability, consistent cadence, and operational discipline.
• Address negativity, disengagement, and performance gaps with clarity and urgency.
• Coach for continuous improvement and reinforce productivity expectations.
• Promote collaboration across departments and champion peer success.

Requirements

• Bachelor’s Degree or 4+ years equivalent sales/leadership experience.
• 4+ years managing remote field or B2B sales teams.
• Proven track record of developing talent and driving performance through structured coaching.
• Experience managing sales pipelines, forecasting, and CRM systems (Salesforce preferred).
• Valid driver’s license and ability to travel extensively throughout assigned district.
• Able to lift/move up to 50 lbs. and work evenings/weekends during peak seasons.

Preferred Qualifications

• Experience working directly with K-12 music educators, schools, or public-sector institutions.
• Background in multi-territory sales management or field-based leadership.
• Proven capability coaching representatives to high productivity cadences.
• Bilingual capability (especially Spanish).

Benefits

• Pay Rate: $80,000 - $85,000 annually plus commission depending on location, background, and experience.
• This position also includes a company vehicle.
• For our employees who are musicians, we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour!
• Music & Arts offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Company Information

Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.

Equal Opportunity Employer

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to recruiting@guitarcenter.com.