School Operations Manager (26-27)

About the role

The School Operations Team is focused on creating the conditions by which our schools can thrive. This includes successfully driving attendance, enrollment, and school-wide systems; leading safety and crisis management; and providing exemplary customer service for students, families, and staff members.

Responsibilities

• Manages the day-to-day school-based operations policies and procedures.
• Implements daily school-wide procedures such as arrival, lunch, and dismissal.
• Oversees daily busing operations for their school by processing changes, addressing challenges, and coordinating processes.
• Supports field lesson logistics by booking buses and ordering meals.
• Schedules shared space.
• Ensures that substitutes are booked and given attendance roster materials.
• Drives school-based strategies to ensure kids are in seats every day and year over year.
• Curates any school-based social media communications and postings.
• Serves as a key ambassador to the school's larger community.
• Effectively builds relationships with family, staff, and community stakeholders with compassion, direct communication, and reliability.
• Makes daily attendance calls based on guidance from Attendance and PEIMS Specialist.
• Executes interventions to support chronically absent students in improving attendance.
• Supports families in completion of registration documents.
• Maintains school inventory system and implements purchasing and accounting best practices.
• Purchases goods and services.
• Codes invoices, collects fees, and prepares deposits.
• Partners with School Support Partners (SSP) and vendors to ensure school is well-maintained and runs efficiently.
• Manages copier and teacher workroom supplies, troubleshoots copiers, and trained on the copiers.
• Manages student technology audits, distribution, collection, and repair requests.
• Manages and develops School Operations Associate towards excellence in their role and with an eye toward their long-term development.
• If school model does not include an SOA, SOM acts as the front office, greeting families, answering phone calls, and providing best-in-class customer service.

Qualifications

• Required Education and Experience: Bilingual: English and Spanish preferred.
• Competency and Skills: Unwavering commitment to the KIPP Texas mission, core values, and willingness to go above and beyond to meet the needs of KIPP Texas students, families, and staff.
• Strong project and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results.
• Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly.
• Able to be calm under pressure, especially in difficult conversations with families and staff.
• Excellent organizational, verbal, and written communication skills.
• Desire to continuously learn and evolve as a professional.

Additional Information

• What We Bring to the Table: Comprehensive medical, dental, and vision plans with coverage options for employees and their families. Competitive vacation and flexible paid time off (PTO) policies. Paid family leave. Flexible spending account or high-yield HSA. Employee assistance programs. KIPP also offers the following employee-paid benefits: legal plans, LifeLock identity protection, life insurance and disability insurance.

Equal Opportunity Employer

KIPP Texas is an Equal Opportunity Employer. KIPP Texas ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation, or disability. Any individual needing assistance in making an application for any opening should contact the Talent Team. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job duties.