School-Based Community Health Navigator/Community Health Worker (CHW)

School-Based Behavioral Health Support

• Coordinate and support school-based tele-behavioral health services.
• Maintain Student tele-behavioral health appointment schedules and coordinate student class pull-outs as needed.
• Promote student and family engagement with behavioral health providers and healthcare services.
• Collaborate with school personnel and health care teams to support student wellness and continuity of care.

Care Coordination And Patient Navigation

• Serve as a liaison between students, families, schools, healthcare providers, hospitals, community agencies, government agencies, and insurance entities.
• Aid students and families in accessing healthcare, tele-behavioral health services, community-based clinicians, and social service resources.
• Facilitate communication between providers, school staff, students, and families regarding appointments, referrals, and follow-up care.
• Aid patient/clients in utilizing resources, including scheduling appointments and completing applications for programs and services.
• Identify and address barriers to care including transportation, food insecurity, housing instability, childcare, utility insecurity, and insurance coverage.
• Support Community Health Integration (CHI) activities and document services provided in the electronic medical record (EMR).
• Assist with prior authorizations, referrals, appointment reminders, and insurance eligibility verification.
• Liaison with billing to perform pre-visit planning.
• Recognize medical or mental health emergencies and follow established protocols.

Community Outreach And Health Education

• Promote wellness and prevention through culturally appropriate health education and outreach activities.
• Distribute educational materials regarding common health concerns and available services.
• Cookout and facilitate group sessions, workshops, outreach events, or presentations related to health education, insurance literacy, and community resources.
• Conduct outreach activities to increase awareness of services available through EHC and community partners.
• Develop and maintain positive working relationships with community organizations and resource agencies.

Outreach And Enrollment Assistance

• Assist patients and community members with enrollment in the Health Insurance Marketplace (Healthcare.gov), MaineCare, and the EHC Sliding Fee Program.
• Help individuals identify qualifying life events and complete enrollment or renewal applications.
• Aid with uploading required documentation and making updates to Marketplace applications.
• Conduct outreach and educational activities related to open enrollment and insurance literacy.
• Track and report outreach, enrollment, and assistance activities as required.

Documentation And Administrative Responsibilities

• Document all client interactions, referrals, CHI activities, and related services accurately in the EMR.
• Maintain confidentiality in accordance with HIPAA and organizational policies.
• Track and submit required program data and monthly reports.
• Maintain accurate records and ensure all client registration and consent information is complete.
• Utilize office technology and software systems effectively, including EMR systems, Microsoft Office, scanners, and communication platforms.

Patient-Centered Medical Home (PCMH) Responsibilities

• Participate in team-based care and interdisciplinary collaboration.
• Attend required staff meetings, training, and quality improvement initiatives.
• Support patient self-management and engagement in care plans.
• Participate in Performance Improvement Team meetings and other assigned committees.

Other Duties

• Maintain professional boundaries and respectful communication with all clients and partners.
• Continuously expand knowledge of community resources, healthcare systems, and support services.
• Perform other duties as assigned.
• Potential for some night and/or weekend services to foster participant enrollment and parent engagement.

Qualifications

• High School diploma required; Associate degree in health, human services, social services, public health, or related field preferred.
• Equivalent combination of education and relevant work experience may be considered.
• Community Health Worker Certification required or must be obtained within designated timeframe.
• Experience working with community resources, healthcare systems, schools, behavioral health services, or case management preferred.

Skills And Abilities

• Strong communication, interpersonal, and public speaking skills.
• Ability to work effectively with diverse populations and community partners.
• Knowledge of community resources and social service systems.
• Ability to organize and prioritize multiple tasks and responsibilities.
• Proficiency in Microsoft Office, Outlook, EMR systems, and general office equipment.
• Ability to maintain professionalism, confidentiality, and appropriate boundaries.
• Ability to work independently and collaboratively within a team environment.

Licensure And Other Requirements

• Valid driver’s license, reliable transportation, and proof of insurance required.
• Ability to travel between sites and community locations as needed.

Physical Requirements

• Frequent sitting, standing, walking, ending, and reaching.
• Frequent use of hands for keyboarding and operation of office equipment.
• Ability to lift and transport up to 25-40 pounds occasionally.
• Visual acuity for computer work and documentation.
• Ability to communicate effectively in person and by telephone.
• Reasonable accommodation may be provided for individuals with disabilities.