School Based Access Representative

Job Summary

The School-Based Access Representative serves as the initial point of contact for families enrolling children in School-Based services across a five-county service area. The Access Representative performs essential functions pertaining to service enrollment and ongoing care including, but not limited to: outreach phone calls, chart creation and set-up in the electronic health record system, insurance verification, scheduling and rescheduling appointments, processing new consumer paperwork, and providing general administrative support to school-based clinicians.

Essential Functions

• Referral Engagement: Make outreach calls to families who have been referred to school-based services and provide information about completing a same-day assessment, answer questions about services, and review potential costs; send follow-up emails/text messages as needed
• Accurately document all outreach attempts and outcomes in the referral tracking system
• Same-Day Access: Utilize the virtual Doxy platform to complete new consumer registration and set up chart in the electronic health record system
• Verify insurance coverage and discuss potential costs of services
• Aid in obtaining all necessary paperwork (consents, information releases, scales, proof of guardianship, etc.) prior to intake
• Administer administrative support tasks such as scanning documents into the electronic health record system as required, printing and mailing letters or other requested documents as needed, monitoring shared email inbox and Teams chats for other requests from school-based clinicians and team leads, answering inbound phone calls in a courteous and professional manner, transferring calls as needed; routinely checking and returning voicemails, scheduling psych evaluations and medication review appointments for school-based consumers

Additional Responsibilities

May be assigned other responsibilities as designated by supervisor.

Education And/or Experience

• Experience with Microsoft Applications (primarily Teams and Excel) required
• Prior experience in medical or behavior health office is preferred
• Previous experience with virtual platforms such as Doxy.me is preferred
• High School graduate or equivalent preferred
• Bilingual Preferred But Not Required

Knowledge, Skills & Abilities

• Time Management & Organization: Ability to manage time and independently prioritize tasks to ensure timely completion
• Customer Service: Friendly, welcoming and warm; a strong desire to help others; ability to communicate professionally with consumers, co-workers, and community partners; an empathetic and active listener
• Problem-Solving: Ability to independently assess situations and adapt processes as needed; solution-focused
• Attention to Detail: Ability to follow outlined procedures to ensure consumer information is up-to-date and understands the importance of accurate documentation
• Computer Skills: Ability to collect information and document in an electronic health record system, familiarity with Microsoft Teams and Excel, comfortable using virtual meeting platforms and interacting with consumers virtually

About the Role

Cummins Behavioral Health Systems, Inc. is a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health. Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.

Benefits

• Competitive salaries
• Comprehensive insurance packages include major medical, vision, dental and prescription drug coverages
• Excellent work life balance
• Generous paid time starting with 23 days for sick, personal or vacations time
• 8 paid holidays
• Employer matching contributions into your 401K program
• Cummins is a qualifying employer for Public Service Loan Forgiveness programs

Equal Opportunity Employer

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.