School Age Child Care Manager

About the Role

The School Age Child Care Manager oversees the daily operations of the school age program at Great Bay Kids. This includes enrollment management, licensing compliance, staff coordination, program planning, expansion efforts, and serving as a key liaison for families, schools, and internal staff. This position ensures a high-quality, safe, and engaging environment for children in our school age care out-of-school time and summer programs.

Responsibilities

• Enrollment Management
  • Maintain target enrollment numbers in accordance with program goals.
  • Enroll new children and ensure all enrollment documents are current and complete.
  • Regularly update children’s schedules and attendance records.
• Licensing and Compliance
  • Oversee annual renewal of children’s files, including registration forms, physicals, immunizations, and other required documentation.
  • Manage the renewal process for state and local licensing.
  • Coordinate staff CPR/First Aid certifications and fingerprinting.
  • Maintain accurate records of all staff certifications and monitor expiration dates.
• Staff Coordination
  • Develop and manage staff schedules to ensure appropriate coverage.
  • Support the hiring process, including recruiting, onboarding, and orientation of new staff.
  • Coordinate with the administrative team regarding staff time-off requests and share staffing needs with the center.
• Program Operations
  • Collect, evaluate, and support site director curriculum plans.
  • Organize and coordinate field trips and enrichment opportunities.
  • Develop and monitor behavior plans and classroom management strategies.
  • Act as the primary point of contact for all school-age partner organizations including school staff, superintendents, and behavior support specialists.
  • Serve as a primary liaison with families regarding registration questions and conflict resolution as needed.
  • Support site directors in creating and distributing program newsletters.
  • Provide classroom coverage as needed to maintain ratios and support center operations.
  • Order and maintain supplies for the school-age program and the center.
  • Monitor and maintain the classroom and program budget.
  • Participate as a representative on Exeter’s EOPS (Extended Opportunities for Professional Support) team.
  • Other duties as assigned.
• Stakeholder Relations
  • Keep in touch with community partners and ensure positive, constructive relationships.
  • Manage Memorandum of Understanding process with partners to retain programs and formalize partnership.
  • Lead expansion efforts of the school-age department by thinking critically about where programs can expand to, reaching out proactively to potential partners, and staying in tune with childcare trends and opportunities.

Requirements

• Bachelor’s degree in education or related field and a minimum of 3 years of supervisory experience in a childcare or primary school setting, or an equivalent combination of education and experience.
• Proficient in Microsoft Office Applications including Word, Excel, Outlook, etc.
• Experience with ProCare and New Hampshire Connections preferred.
• Leadership and crisis management: Ability to lead and motivate staff while remaining calm and composed during emergencies or challenging situations.
• Organizational skills: Strong ability to multitask, manage multiple priorities, and maintain meticulous records.
• Business acumen: Knowledge of business management, budgeting, and marketing to ensure the financial sustainability of the center.
• Communication and interpersonal skills: Excellent verbal and written communication skills to interact effectively with children, parents, and staff.
• Problem-solving: Ability to quickly and effectively resolve conflicts and address challenges that may arise.
• Ability to stand, walk, bend, stoop, and lift a maximum of 50 pounds to assist with classroom duties or move equipment.
• Sufficient agility and mobility to supervise and interact with young children in a variety of indoor and outdoor settings.
• Capability to use office equipment, including a computer for extended periods, and possess visual and auditory acuity to ensure a safe environment.
• Continual talking, hearing/listening, stooping, kneeling, crouching, or crawling, as well as reaching with hands and arms.

Nice to Haves

• Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards—including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Compliance with all personnel policies.
• Understanding of ProCare Software and Microsoft Applications, especially Word, Excel, PowerPoint, and TEAMS.

Benefits

Full Time Employees

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Leave
• Retirement Plan
• Child Care Discount
• Professional Development
• Affordable Medical, Dental, & Vision available on the 1st of the month after your first 30 days of employment.
• Employer-paid Short Term Disability & Life Insurance.
• Vacation and Sick Time earned on the 1st of the month after your first 30 days of employment.
• 403(b) Retirement Plan for all employees that work 20+ hours a week.
• Discounts on childcare tuition rates (based on availability).
• 8 paid holidays a year.
• Staff Appreciation Weeks—a fun-filled week of celebration for our staff!
• 3 Program Development Days.
• Access to Educational Grants.
• SELA discounts on auto, electricity, phone, fuel, etc.

All Employees

• Employees who work 15+ hours accrue vacation and sick time, starting the 1st of the month after your first 30 days of employment.
• 8 paid holidays a year if scheduled to work on the day the holiday falls.
• Staff Appreciation Weeks—a fun-filled week of celebrating our staff!
• 3 Program Development Days.
• Fun & family-like atmosphere.
• Access to Educational Grants.
• Half-hour paid lunch (if working over 6 hours).
• SELA discounts on auto, electricity, phone, fuel, etc.

About Us

Great Bay Kids is a non-profit organization dedicated to providing quality early childhood education and school age enrichment programs for children. Our early education facilities are located in Exeter and Portsmouth, NH, with school age programs offered in Exeter and Portsmouth (Summer only).